Joslyn Mays
Cincinnati ,OH
Summary
Dynamic retail sales associate with proven expertise at JCPenney in delivering exceptional customer service and resolving conflicts. Skilled in social media marketing and data analysis, I successfully created impactful campaigns that increased online engagement. As a dedicated marketing student at Xavier University, I am eager to apply and grow my professional skills to be a successful leader and to grow meaningful connections with brands and consumers.
Overview
3
3
years of professional experience
Work History
Marketing Consultant
Xavier Element
Cincinnati , OH
09.2025 - Current
- I will soon be directly working with a client to create effective social media content and manage digital marketing.
Retail Sales Associate
JCPenney
Cincinnati , OH
07.2022 - 03.2025
- Assisted customers with product selection and answered inquiries about merchandise.
- Operated cash register, processed transactions, and handled customer payments.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Marketing Intern
Windows Plus
Cincinnati , OH
08.2023 - 05.2024
- Created effective social media advertisements to raise internet leads.
- Engaged with Google Analytics to track sales leads and to effectively spend marketing dollars within the company.
- Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
Education
Bachelor of Science - Business Administration, Marketing
Xavier University, Williams College of Business
Cincinnati, OH05-2028
Skills
- Customer service
- Social media marketing
- Market research
- Data analysis
- Conflict resolution
Clientele Project with SAY Soccer
- Selected as a finalist to develop and present an innovative marketing strategy to the SAY Soccer executive board.
- Collaborated with a team to conceptualize a new marketing strategy aimed at expanding brand awareness and strengthening community engagement.
- Conducted research on youth sports marketing trends, sponsorship opportunities, and event promotion to create actionable recommendations.
- Delivered a professional presentation to SAY Soccer leadership, showcasing strategic thinking, creativity, and communication skills
Timeline
Marketing Consultant
Xavier Element
09.2025 - Current
Marketing Intern
Windows Plus
08.2023 - 05.2024
Retail Sales Associate
JCPenney
07.2022 - 03.2025
Bachelor of Science - Business Administration, Marketing
Xavier University, Williams College of Business
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