Joslynn Gomez
Kaufman,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Self-motivated with good understanding of risks. Diligent individual with strong work ethic.
Overview
10
10
years of professional experience
Work History
SNAP Insurance Services Underwriter/Customer Service Supervisor
SNAP Insurance Services
05.2017 - Current
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Managed a portfolio of high-risk clients, implementing tailored underwriting guidelines to minimize losses while maintaining growth opportunities.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
Claims Adjuster
Snap Insurance Service
03.2022 - 11.2023
- Negotiated favorable settlements with claimants and attorneys to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
Chick-fila Front of House Employee
Chick-fila
09.2015 - 05.2017
- Trained new employees
- Maintained a clean and organized work environment
- Checked customers' orders for accuracy
- Fixed customer problems and answered questions.
Corner Bakery Server/Cashier
Corner Bakery
07.2014 - 06.2015
- Made sure customers were taken care of
- Checked orders for accuracy
- Took customers' requests
- Cleaned dining room.
Education
High School Diploma -
Frisco Liberty High School
10.2015
Skills
- Underwriting guidelines
- Analyzing data
- Documentation Review
- Risk Assessment
- Caseload Management
Timeline
Claims Adjuster
Snap Insurance Service
03.2022 - 11.2023
SNAP Insurance Services Underwriter/Customer Service Supervisor
SNAP Insurance Services
05.2017 - Current
Chick-fila Front of House Employee
Chick-fila
09.2015 - 05.2017
Corner Bakery Server/Cashier
Corner Bakery
07.2014 - 06.2015
High School Diploma -
Frisco Liberty High School
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