Josmar Ventura
Malden,MA
Summary
A strong leader and problem solver dedicated to streamlining operations and promoting organizational efficiency to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Safety Insurance
06.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Seasonal Associate
Canada Goose
12.2023 - 01.2024
- Worked varied hours to meet seasonal and business needs.
- Developed strong client relationships through timely and thorough follow-up inquiries and concerns.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Sales Associate
Nike
09.2022 - 11.2023
- Worked on the floor at the city's flagship Nike ensuring that guests received the item they were looking for
- Gained stock room experience.
Order Fulfillment
Amazon Fresh
01.2021 - 10.2022
- Fulfilled and packaged orders in a warehouse environment for delivery.
Sales Associate
Old Navy
05.2018 - 12.2019
- Helped customers with product needs and questions
- Maintained an organized work environment for all.
Education
Bachelor of Fine Arts -
Lesley University
Cambridge, MA05.2021
Diploma -
Everett High School
Everett, MA06.2017
Skills
- Customer Service
- Communication Skills
- Goal Oriented
- Ability to Multitask
- Team Player
- Character Design
- 2D Animation
- PowerPoint
- Microsoft Excel & Google Sheets
- Procreate
- Adobe Photoshop
- Adobe Animate
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Safety Insurance
06.2024 - Current
Seasonal Associate
Canada Goose
12.2023 - 01.2024
Sales Associate
Nike
09.2022 - 11.2023
Order Fulfillment
Amazon Fresh
01.2021 - 10.2022
Sales Associate
Old Navy
05.2018 - 12.2019
Bachelor of Fine Arts -
Lesley University
Diploma -
Everett High School