Josselin Hernandez
Red Oak,Texas
Summary
Customer service professional with experience in front desk operations, point of sale, and membership management. Skilled in client support, active listening, and building positive member relationships in fast-paced settings.
Overview
1
1
Language
3
3
years of professional experience
Work History
Service Associate
EOS Fitness
DeSoto, Texas
07.2026 - Current
- Welcoming members and guests at the EOS Fitness front desk, providing friendly service to enhance their experience.
- Facilitated membership updates, addressed billing questions, and processed account changes to ensure member satisfaction.
- Answered member questions about classes, amenities, and club policies.
- Cultivated customer relationships to establish a welcoming and energetic atmosphere in the club. to maintain an energetic environment
- Maintained clean lobby, desk area, and guest service stations.
- Processed phone calls and directed requests to proper EOS Fitness departments.
Cashier
JCPenney
Waxahachie, Texas
05.2023 - 10.2023
- Processed cash, card, and gift card payments, ensuring accurate transactions at JCPenney checkout counter.
- Handled returns and exchanges, adhering to JCPenney store policy to enhance customer satisfaction.
- Scanned merchandise and packed customer purchases with care.
- Supported credit card promotion efforts, contributing to increased customer engagement during checkout.
- Executed tasks delegated by management.
Education
Associate of Applied Science - Commercial Music
Dallas College
Dallas, TX12-2027
High School Diploma -
Red Oak High School
Red Oak, TX05-2024
Skills
- Customer service
- Membership management
- Point of sale
- Client relationship building
- Client support
- Studio operations
- Computer skills
- Basic digital tools
- Team communication
- Excellent communication
- Active listening
- Strong work ethic
Languages
Spanish
Limited
Affiliations
- Volunteer, Lancaster ISD - Lancaster, Texas (2024-Current)
Timeline
Service Associate
EOS Fitness
07.2026 - Current
Cashier
JCPenney
05.2023 - 10.2023
Associate of Applied Science - Commercial Music
Dallas College
High School Diploma -
Red Oak High School