Josselin Mejia
Las Vegas,NV
Summary
Seeking a career as a bilingual Pharmacy Technician in which I can apply my education, qualifications, skills, training and my elite customer service experience within an organization where advancement opportunities are available.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
986 Specialty Pharmacy
03.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Helped patients find any copay card assist for medications and process them to reduce patients copays.
Prior Authorization Representative
OptumRx
09.2021 - 03.2022
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Verified eligibility and compliance with authorization requirements for service providers.
- Maintained patient confidentiality and safeguarded medical records to avoid information breaches.
- Communicated pertinent information to client's prescribing provider to facilitate quality service.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
Pharmacy Technician
Asembia
04.2017 - 04.2021
- Answered incoming calls and made outbound calls.
- Processed patient information to determine if patient qualified for patient assistant program for medications.
- Help find any other additional programs patient might qualify if they did not qualify for our program.
Patient Care Coordinator
Alorica/Egs
12.2015 - 03.2017
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
Pharmacy Technician Intern
Anazoa Health Pharmacy
09.2015 - 10.2015
- Counted, measured and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Pharmacy Technician Extern
Optum
08.2015 - 09.2015
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Aided customers in understanding how to properly take medications.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Customer Service Representative
Manalus
10.2011 - 07.2012
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Pharmacy Technician -
Milan Institute
Las Vegas, NV10.2015
High School Diploma -
Rancho High School
Las Vegas, NV06.2013
Skills
- Pharmacy Weights and Measures
- Dosage Calculations
- Proper Labeling Procedures
- Patient Confidentiality
- FDA Drug Safety Guidelines
- Team Collaboration
- Insurance Claim Processing Software
- Verifying Orders
- Typing Medication Labels
- Answering Customer Questions
- Prescription Refill Fulfillment
- Drug Compounding
- Fill Orders
- HIPAA
- Understanding Drug Labels
- Coupons/Copay Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
986 Specialty Pharmacy
03.2022 - Current
Prior Authorization Representative
OptumRx
09.2021 - 03.2022
Pharmacy Technician
Asembia
04.2017 - 04.2021
Patient Care Coordinator
Alorica/Egs
12.2015 - 03.2017
Pharmacy Technician Intern
Anazoa Health Pharmacy
09.2015 - 10.2015
Pharmacy Technician Extern
Optum
08.2015 - 09.2015
Customer Service Representative
Manalus
10.2011 - 07.2012
Pharmacy Technician -
Milan Institute
High School Diploma -
Rancho High School
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