Shift Leader
9 MonthsFamily Dollar | 2019.02 - 2019.11
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Cashier/Cooker
1 Year 2 MonthsChipotle | 2017.10 - 2018.12
- Processed cash, card, and mobile transactions accurately through POS system
- Greeted guests and resolved order questions with efficient, friendly service
- Maintained clean checkout area and supported front-line restaurant presentation
- Trained new cashiers on POS operations, payment handling, and guest service standards
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Shift Leader
2 Years 8 MonthsTaco Bell | 2014.06 - 2017.02
- Supervised shift operations, ensuring service speed, food quality, and guest satisfaction remained consistent.
- Coordinated opening and closing procedures, maintaining readiness for seamless shift transitions.
- Trained team members on register procedures, food preparation, and Taco Bell service standards.
- Resolved guest concerns quickly, preserving positive service experiences and team efficiency.
- Enforced food safety, cleanliness, and sanitation requirements throughout front and back areas.