JOSSELYN GARY
Houston,TX
Overview
6
6
years of professional experience
Work History
Legal Assistant
Rodney Jones Law Group P.C.
Houston, TX
07.2023 - Current
- Created and updated case management and client account databases.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Answered phones promptly while providing courteous customer service.
- Prepared summaries of depositions, interrogatories and testimony for attorney review.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Generated reports summarizing case progress for internal use.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Leveraged Neos skills to input and compile data gathered from various sources.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Administrative Assistant/Receptionist
Gilliam & Associates P.C.
San Antonio, TX
01.2022 - 07.2023
- Maintained accurate department and customer records.
- Serve as the first point of contact for clients and visitors, greeting them with a warm and professional demeanor, and making them feel welcome
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Responded effectively to sensitive inquiries or complaints.
- Handled incoming calls and directed callers to appropriate department or employee.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated appointments, meetings and conferences.
- Monitored progress on projects assigned by upper management.
- Provided secretarial and office management support while building cooperative working relationships.
- Managing incoming and outgoing mail and email, including drafting and sending correspondence, POA's and ensuring all communications are handled in a timely and professional manner, knowing and adhering to very important deadlines
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Composed, edited and typed complex memos and reports with job-related software.
Customer Service Rep/ Associate Lead
JD Sports at La Cantera
San Antonio, TX
08.2020 - 10.2021
- Provide exemplary customer service in a high paced environment ensuring complete customer satisfaction
- Receive, process and maintain upwards of 100K worth of product
- Maintain the store product, rotating stock to ensure that customers have a complete shopping experience
- Work open and closing shifts to ensure the store is properly opened and secured properly
- Maintain COVID health protocols to ensure the safety of all employees and customers alike.
Guest Services/ Concession's Associate Lead
AMC Surprise Pointe 14 Theater
Surprise, AZ
03.2018 - 01.2020
- Review schedule and determine teammate's area of work for the current and upcoming shifts
- Schedule and facilitate all theater cleaning as necessary between scheduled movie showings
- Count and reconcile all daily transactions with 100% accuracy in order to maintain accountability of the cash drawer with zero out-of-balance incidents greater than five dollars
- Receive, process and maintain all concessions, ensuring stock remains as needed and never without product.
Education
Master of Arts - Administration of Justice
Texas Southern University
Houston, TXBachelor of Arts - Politics And Law
University Of Texas San Antonio
San Antonio, TX12-2022
Some College (No Degree) - Psychology
University of Arizona
Tucson, AZSkills
- Advanced Word Processing
- Office Management
- Data Management
- MS Office Proficient
- Order and Request Filing
- Document Control
- Administrative Assistance
- Writing and Editing
- Task Prioritization
- Relationship Building
- Client Support
- Organizational Efficiency
Interests
- Painting, reading, traveling, and playing Grand Theft Auto with my siblings.
Timeline
Legal Assistant
Rodney Jones Law Group P.C.
07.2023 - Current
Administrative Assistant/Receptionist
Gilliam & Associates P.C.
01.2022 - 07.2023
Customer Service Rep/ Associate Lead
JD Sports at La Cantera
08.2020 - 10.2021
Guest Services/ Concession's Associate Lead
AMC Surprise Pointe 14 Theater
03.2018 - 01.2020
Master of Arts - Administration of Justice
Texas Southern University
Bachelor of Arts - Politics And Law
University Of Texas San Antonio
Some College (No Degree) - Psychology
University of Arizona
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