Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Loan Operations Lending Specialist
Advance America
06.2025 - Current
Processed loan applications efficiently, ensuring compliance with internal policies and regulatory standards.
Reviewed documentation for accuracy, minimizing errors and enhancing operational efficiency.
Collaborated with cross-functional teams to streamline loan processing workflows and improve customer experience.
Mentored junior staff on loan operations best practices, fostering professional development within the team.
Provided support for loan servicing activities, including payments, escrow management, and collections efforts.
Reduced processing time for loan applications by consistently meeting deadlines and maintaining organized records.
Ensured accuracy in all loan documents by meticulously reviewing agreements prior to submission for approval.
Managed a diverse portfolio of loan types, including commercial, residential, and consumer loans, ensuring timely processing and adherence to guidelines.
Associate Sales Manager
Cricket Wireless
01.2024 - 06.2025
Executed sales strategies to meet organizational goals and drive revenue growth.
Developed and maintained strong customer relationships to enhance loyalty and retention.
Trained and mentored new team members on product knowledge and sales techniques.
Coordinated promotional events to increase brand visibility and attract new customers.
Analyzed market trends to identify opportunities for business expansion and improvement.
Home Cleaner
CNS Cleaning & Building Services
06.2024 - 10.2024
Developed and implemented cleaning schedules to enhance operational efficiency.
Conducted quality inspections to ensure adherence to company standards.
Utilized eco-friendly cleaning products to promote sustainable practices.
Fostered positive client relationships through consistent communication and feedback collection.
Enhanced team performance by sharing best practices and encouraging collaboration.
Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.
Assisted clients with organizing personal belongings, resulting in a more functional living space.
Utilized professional-grade equipment and tools for superior results, ensuring a thoroughly clean and polished home environment.
After-School Program Cite Coordinator
Action Youth America
01.2023 - 06.2024
Developed engaging lesson plans to enhance student learning and foster creativity.
Coordinated after-school activities, ensuring alignment with educational goals and student interests.
Supervised diverse groups of students, promoting positive behavior and conflict resolution strategies.
Collaborated with parents and staff to communicate program updates and address student needs effectively.
Trained new staff in program protocols, enhancing team efficiency and consistency in service delivery.
Evaluated program effectiveness through feedback collection, leading to continuous improvement of activities offered.