Josselyne Ramirez-Lopez

• Resolved intricate customer problems related to unexpected charges and system errors. Actively listened to frustrated customers, delivering compassionate support. Maintained a commitment to respect and treat customers with kindness in all interactions, regardless of circumstances.
• Applied sound judgment to resolve intricate issues that exceeded basic scripting capabilities. Offered balanced solutions such as credits and fee adjustment. Followed company procedures while fostering customer loyalty through transparent interactions.
• Escalated patterns of complaints for timely resolution.
• Achieved consistent quality scores and received positive feedback while working remotely. Always looking on ways to improve and get better while demonstrating TRUST.

Resolved escalated customer concerns through effective problem-solving techniques.

Managed van inventory efficiently while ensuring timely reservations.

• Collaborated with sales team members to foster strong working relationships.
• Quickly empathized with customers to address issues and enhance satisfaction.

• Facilitated translation services for a variety of clients spanning various sectors, such as real estate, education, and travel.
• Ensured accuracy and cultural relevance in translation.
• Collaborated with clients to understand project requirements, deadlines, and stylistic preferences, delivering high-quality translations on time and within budget.

• Facilitated support groups for victims of domestic violence with the goal of enhancing their self-esteem and providing emotional support.
• Offered referrals to appropriate community resources based on individual needs.
• Participated in multidisciplinary team meetings to discuss various aspects of individual cases.
• Maintained detailed records regarding client progress and treatment plans using an electronic database system.