Summary
Overview
Work History
Education
Skills
Starwood Hotels & Resorts
Timeline
Generic
Jeffery Ossenkop

Jeffery Ossenkop

San Francisco,CA

Summary

Energetic and motivated hotel executive leader with over 20+ years in full service, lifestyle luxury hotels. Lead with a serviced-focused mindset that is dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to curate a lifestyle stay experience for those who visit and build a place of community for those who are local. Passionate about storytelling through team engagement to drive an authentic branded local experience.

Overview

10
10
years of professional experience

Work History

GENERAL MANAGER

Canopy By Hilton San Francisco SoMa
03.2023 - Current
  • Convert 194 room property from Virgin Hotels to a Hilton lifestyle brand, debuting the first Canopy by Hilton in California
  • Develop and implement strategies to build brand awareness and target negotiated accounts that foster a lifestyle mindset
  • Manage operating budget implementations, revamped the properties rooftop into a local destination venue featuring a chef driven experience, curated thoughtfully local amenities, and focus on social space activations to drive additional top line revenues

AREA GENERAL MANAGER

The Tremont House Galveston, A Tribute Portfolio
02.2021 - 03.2023
  • Successfully managed a conversion from Wyndham Grand to a Tribute Portfolio by Marriott, while driving positive change in the overall team culture and preparing them to adapt to the lifestyle mindset
  • Oversee the full renovation of a historic downtown property featuring 137 rooms, three f&b outlets, 14 residential units, 7 commercial spaces, and 17,000sqft of meeting space, while leading the market in service ranking as #1 hotel on Galveston Island.
  • Foster a sense of community to embrace the local foot traffic by elevating the hotel lobby bar programming through storytelling and social activations.
  • Implement a new three meal restaurant focused on a locally sourced indigenous menu.

GENERAL MANAGER

Canopy By Hilton Austin Downtown
10.2019 - 02.2021
  • Opening General Manager of a 140 room urban lifestyle property featuring a chef driven culinary concept. Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures while leading the brand in the top 1% of overall service scores.

GENERAL MANAGER

Courtyard Marriott Austin Pflugerville & Pflugerville Conference Center
09.2016 - 10.2019
  • Opening General Manager for 147 room property with 20,000sqft of meeting space. Developed relationships with the local community to drive business, resulting in top line revenue generation while maximizing the guest experience. Ranked in the top 1% of the brands service scores.

DIRECTOR OF OPERATIONS

Hilton Dallas Rockwall Lakefront Resort
11.2013 - 11.2016
  • Overseeing the day-to-day rooms and food & beverage operations for 231 rooms with 30,000sqft of meeting space and four outlets. Ranked #3 in overall service for Hilton Hotels & Resorts in the America's from 2014-2016.

Education

Hospitality & Tourism -

Tarrant County College
01.2003

James Martin High School
01.2001

Skills

  • Open seven luxury lifestyle hotels in large metro markets including Austin, Dallas, Ft Lauderdale, San Francisco, and Washington DC
  • Certified Brand Culture & Lifestyle trainer for W Hotels Worldwide 2007-2013
  • Experienced in new build openings and transitions for luxury & lifestyle brands
  • Board member of the Galveston Hotel and Lodging Association 2021-2023
  • Board member of Galveston Island Park Board of Trustees 2022-2023
  • Board member of Moody Gardens Hotel and Attractions 2021-2023
  • Board member of Austin Hotel and Lodging Association from 2017-2021

Starwood Hotels & Resorts

W Austin Hotel & Residences, DIRECTOR OF WELCOME, 2010-2013

W Dallas Victory Hotel & Residences, DIRECTOR OF WELCOME, 2006-2010

The Westin City Center Dallas, FRONT DESK MANAGER, 2003-2006

The Westin Stonebriar Resort, FRONT OFFICE SUPERVISOR, 2002-2003

Timeline

GENERAL MANAGER

Canopy By Hilton San Francisco SoMa
03.2023 - Current

AREA GENERAL MANAGER

The Tremont House Galveston, A Tribute Portfolio
02.2021 - 03.2023

GENERAL MANAGER

Canopy By Hilton Austin Downtown
10.2019 - 02.2021

GENERAL MANAGER

Courtyard Marriott Austin Pflugerville & Pflugerville Conference Center
09.2016 - 10.2019

DIRECTOR OF OPERATIONS

Hilton Dallas Rockwall Lakefront Resort
11.2013 - 11.2016

Hospitality & Tourism -

Tarrant County College

James Martin High School

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