Jossette Santiago
Philadelphia,PA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
22
22
years of professional experience
Work History
Administrative Coordinator
Shriners Hospital For Children
07.2023 - Current
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Answered phone calls and responded to inquiries from customers.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
Manager
Walmart
07.2019 - 05.2023
- Creates, with the balance of the Management Team, operational plans; prioritizes delegates and provides clear direction to Managers and Associates
- Ensures optimal store conditions through effective merchandise presentation, accurate and competitive pricing and store standards within Company policies and guidelines.
Administrative Assistant
Fresenius Dialysis Kidney Care
08.2017 - 07.2019
- Proficiency in Microsoft Office (Word, Excel, and Outlook), Ability to handle confidential patient information and process their insurance billing
- Flexibility to work in a high-energy environment - can multi-task and switchgears as needed
- Dependable and focused on superior patient relations
Assistant Branch Manager
TD Bank
11.2015 - 06.2017
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Examine, evaluate, or process loan applications
- Network within communities to find and attract new business.
Store Manager
Rent-A-Center
05.2013 - 11.2015
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Retail Store Manager
Jimmy Jazz
11.2008 - 05.2013
- Instruct staff on how to handle difficult and complicated sales
- Formulate pricing policies for merchandise, according to profitability requirements
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Medical Receptionist
Nelson Medical Group
04.2004 - 03.2006
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Receive payment and record receipts for services
- Transmit information or documents to customers, using computer, mail or facsimile machine
- File and maintain records.
Assistant Store Manager
Blockbuster Video
02.2002 - 04.2005
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Formulate pricing policies for merchandise, according to profitability requirements.
Education
Medical Office Administration -
DPT Business School
Philadelphia, PA08.2005
General Studies -
Thomas Alva Edison High School
Philadelphia, PA09.1997
Skills
- Highly skilled leader with skills in delegation task, team building, and creating positive customer experiences
- Well versed in Microsoft office, scheduling, budgeting, organization, handling calls and electronic records
- Telephone Etiquette
- Office Administration
- Time Management
- Correspondence Management
- Report Analysis
- Data Entry
- Employee Records Management
- Inbound Phone Call Handling
- Schedule Management
- Staff Scheduling Procedures
- Meeting Coordination
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Administrative Coordinator
Shriners Hospital For Children
07.2023 - Current
Manager
Walmart
07.2019 - 05.2023
Administrative Assistant
Fresenius Dialysis Kidney Care
08.2017 - 07.2019
Assistant Branch Manager
TD Bank
11.2015 - 06.2017
Store Manager
Rent-A-Center
05.2013 - 11.2015
Retail Store Manager
Jimmy Jazz
11.2008 - 05.2013
Medical Receptionist
Nelson Medical Group
04.2004 - 03.2006
Assistant Store Manager
Blockbuster Video
02.2002 - 04.2005
Medical Office Administration -
DPT Business School
General Studies -
Thomas Alva Edison High School
Similar Profiles
Alicia GoriAlicia Gori
Administrative Agent at Shriners Hospital for Children - CanadaAdministrative Agent at Shriners Hospital for Children - Canada
Travis TaylorTravis Taylor
Registered Nurse at Shriners Hospital for ChildrenRegistered Nurse at Shriners Hospital for Children
Jose Luis GonzalezJose Luis Gonzalez
Volunteer at Shriners Hospital for ChildrenVolunteer at Shriners Hospital for Children
Juanita CollinsJuanita Collins
CMA at Shriners Hospital For ChildrenCMA at Shriners Hospital For Children
Antonio Gray JrAntonio Gray Jr
Weld/Mechanic Instructor at Philadelphia Technician Training InstituteWeld/Mechanic Instructor at Philadelphia Technician Training Institute