Jossie Consuelo Hernandez
Houston,Tx
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office administrator/Treatment Coordinator/Rda
Granberry Dental
Houston, Texas
06.2023 - 01.2026
- Coordinated patient treatment plans with dental providers and administrative staff.
- Educated patients on treatment options and insurance coverage to enhance understanding and decision-making.
- Communicated with insurance companies to verify coverage and process claims.
- Facilitated follow-up care and coordinated appointments to support ongoing treatment and continuity of care.
- Scheduled appointments and managed patient flow in a busy dental office.
- Processed payments from patients for services rendered.
- Prepared financial estimates for proposed treatments in consultation with dentists.
- Created and maintained comprehensive patient records, ensuring accurate insurance information, medical histories, and x-ray results for efficient care.
- Collaborated with the dental team to coordinate patient care effectively.
- Assisted dentists during procedures and ensured patient comfort.
- Sterilized instruments and maintained a clean clinical environment.
- Maintained filing systems to ensure easy access to documents and records.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Handled correspondence, including emails and mail, for efficient communication.
- Scheduled and organized meetings for team collaboration and project updates. and scheduled appointments for team members.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Monitored office equipment maintenance contracts and ensured timely servicing of all equipment.
- Performed administrative duties such as filing, faxing, photocopying, scanning documents.
- Assisted in preparing reports and presentations for management review.
RDA
Parker Nicholas Read Dental
Houston, TX
01.2022 - 10.2022
- Supported dentists during procedures, prioritizing patient comfort and care.
- Aided dentists in restorative procedures by applying dental fillings, placing temporary crowns, and seating permanent crowns to enhance patient outcomes.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Collaborated with diverse team to achieve goals and resolve issues related to products and services.
Office Administrator/TC/RDA
Luxe Dental Arts
Sugarland, Tx
01.2019 - 09.2021
- Preparing morning huddles to go over the schedule & treatment planned for the day with Dental Intel. Make any comments on any patient's accounts, medical history & preferences.
- Go over consent forms & any possible changes in treatment plan along with collecting full patients' responsible portion before taking patient to the back.
- Prepared treatment plan estimates for patients, ensuring clarity on scheduling and next steps before departure.
- Provided comprehensive options for in-house and third-party financing, addressing patient inquiries to facilitate appointment scheduling and secure treatment deposits.
- Educate the patient and family of the treatment needed and phase them out to what truly needs to be taken care of first. But assure them that we can change it to what they want to prioritize it to what they want to start and finish with.
- Take intraoral photos and x-rays to send proof with written narratives for preauthorization's to assure the patients insurance plan paid for their services.
- Educated patients on insurance processes and changes, enhancing their understanding and engagement in treatment decisions.
- Assisted the doctor with holistic comprehensive exams and recorded diagnosis and notes.
- Assist for Smart protocol procedures to remove amalgam silver fillings safely out of the mouth and not expose ourselves along with patient.
- Assist with Laser & Ozone treatments for scaling and root planning, restorative cases & oral surgery.
- Diagnose any sleep apnea patients and Tmj problems that could relate to any other problems in the body.
- Taking record photos for Cosmetic cases, restorative & orthodontic and Invisalign cases along with video testimonials for the office.
- Marketing to specialized offices we could refer any patients too.
- Insurance verifications with full breakdowns for any possible same day treatments.
- Sterilization & maintenance tracking for any computers, software or equipment's.
Office Administrator/TC/RDA
Arc Dental
Houston, Tx
01.2015 - 01.2019
- Setups for procedures as routine cleanings and six month recalls, periodontal maintenance, scaling root planning with local anesthetic. Fillings, simple and surgical extractions with sedation and nitrous. Root canals anterior and posterior premolars and molars along with build ups and crowns/bridges with temporaries. Dentures, partials, In house retainers and night guards, implants.
- Patient scheduling, Insurance Verification with breakdowns, pre-authorizations, billing, and claims.
- Appointment rescheduling, blocking out enough time for the doctors small and big procedures.
- Maintain patient data in Eaglesoft, Open Dental and Gendex data entry systems.
- Charting and documenting patient's demographics, perio charting.
- Translating information and treatment plan procedures to patients. Going over consent forms before treatment procedures and post op instructions along with post op calls.
- Managed the office schedule along with training new assistants with office duties.
- Performed various orthodontic procedures to support patient treatment plans., pediatric with nitrous and sedation.
- Lead initiatives for local marketing to drive sales using social media and community work.
- Treatment planning coordinating along with payments plans and options, case acceptance with success. Entering new insurance fees and codes, checking lab cases with due dates and sending them out.
Office Administrator/TC/RDA
Advance Dentistry
Houston, Tx
01.2011 - 01.2015
- Translated treatment plans and post-op instructions, ensuring patient inquiries were addressed for optimal satisfaction.
- Coordinated patient scheduling, filed documents, and verified insurance claims to streamline office operations.
- Confirmed appointments and rescheduled them, supporting the office manager with front desk responsibilities.
- Maintaining the office schedule booked, using Dentrix and Gendix data entry system with films to sensors.
- Training new assistants to assist different doctors and learn the dental procedure setups from small to big treatments.
- Assisted and setup for routing cleanings and more complex procedures outlined below. I was assigned to take X-rays, PA's, bitewings, Panoramic.
- Filing and arranging patients documents to their personal charts and place them in the file room.
Education
Dental Assistant Program -
The College of Healthcare Professionals
Houston, Tx01.2011
Skills
- X-ray administration
- Dental procedure setup
- Cross-training
- Composite setups
- Root canal procedures
- Surgical extraction setups
- Tooth color shading
- Impression taking
- Night guards
- Periodontal prophylaxis
- Sealant application
- Coronal polishing
- Patient rotation management
- Orthodontic adjustments
- Bracket replacement and repair
- Band and wire changes
- Bonding and de-bonding
- Cementing retainers
- Removing space maintainers
- Insurance verification
- Billing oversight
- Payroll
- Preauthorizations
- Billing and claims management
- Account receivables
- Collections
- Treatment planning coordination
- Payment arrangements
- Scheduling appointments
- Recalls management
- Confirming appointments
- Post-operative instructions
- Bilingual communication (Spanish and English)
- Office administration
- Verbal communication
- Inbound phone call handling
Certification
Registered Dental Assistant, Texas Board of Dental Examiners
Timeline
Office administrator/Treatment Coordinator/Rda
Granberry Dental
06.2023 - 01.2026
RDA
Parker Nicholas Read Dental
01.2022 - 10.2022
Office Administrator/TC/RDA
Luxe Dental Arts
01.2019 - 09.2021
Office Administrator/TC/RDA
Arc Dental
01.2015 - 01.2019
Office Administrator/TC/RDA
Advance Dentistry
01.2011 - 01.2015
Dental Assistant Program -
The College of Healthcare Professionals