Jossie Cortes-Ferrer
Server/Runner/Host/Banquets/Sanitation/Processing
Las Vegas,NV
Summary
Experienced Sever with over 14 years of experience in Food and Beverage . Excellent reputation for resolving problems and improving customer satisfaction.
Focused Runner with expertise in fast pass restaurants and busy or slow business work flow . Ready for a new challenge that involves a variety of daily tasks with a company that appreciates dedication and enthusiasm.
Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.
Smooth Banquet Server with on and off years of Casino banquet event experience. Successful at handling food and beverage services while bussing tables and fulfilling customer requests efficiently. Expert in Casino Banquets events with great eye for detail and friendly personality.
Courtesy Clerk bringing 2 months in grocery sales. Knowledgeable about stocking procedures and customer service standards. Highly effective at completing tasks quickly and with quality in mind.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Processing Clerk
Amazon
04.2021 - Current
- Increased number and quality of search results with database search techniques.
- Review returns
- Cleaning packages
- Inspect address and packaging information
Curtesy Clerk
Albertsons Grocery
02.2021 - 04.2021
- Returned unwanted items to correct store locations and restocked shelves.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Cart Wrangler
Sever
Green Valley Ranch Resort Spa & Casino
02.2004 - 05.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and work station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Stayed up-to-date on menu changes to help customers make food choices.
- Answered customers' questions, recommended items and recorded order information.
Education
High School Diploma -
Green Valley High School
Henderson, NV 08.1999 - 06.2003
Skills
Responsible
Timeline
Processing Clerk
Amazon
04.2021 - Current
Curtesy Clerk
Albertsons Grocery
02.2021 - 04.2021
Sever
Green Valley Ranch Resort Spa & Casino
02.2004 - 05.2020
High School Diploma -
Green Valley High School
08.1999 - 06.2003
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