Jossie Ruiz
Indianapolis,IN
Summary
Dynamic hospitality professional with extensive experience in luxury and high-volume hotel environments, including Hilton Hotels and Marriott International. Recognized for delivering exceptional guest experiences and maintaining outstanding satisfaction scores while driving revenue growth through strategic upselling and loyalty program enrollments. Honored with Employee of the Month and Gold Key Award for excellence in service, teamwork, and operational performance. Expertise in front desk operations, conflict resolution, and crafting personalized guest journeys that foster loyalty and encourage repeat business.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Indianapolis Downtown
Indianapolis, IN
10.2025 - Current
- Manage check-ins, check-outs, reservations, calls, and daily operational reports with accuracy and efficiency.
- Deliver personalized guest experiences through proactive service, follow-up, and organized guest tracking.
- Consistently receive positive guest reviews for service quality and professionalism.
- Frequently recognized by management for strong guest follow-up, organization, and reliability in operations.
- Maintain high guest satisfaction scores by anticipating guest needs and exceeding service expectations.
Front Desk Agent
Hampton Inn Indianapolis Downtown
Indianapolis, IN
07.2025 - 10.2025
- Consistently achieved high guest satisfaction ratings through professional and empathetic service delivery.
- Awarded Employee of the Month for outstanding performance and guest engagement.
- Recognized as top performer in Hilton Honors enrollments, driving brand loyalty and guest retention.
- Supported operational excellence in a high-traffic downtown property.
Front Desk Agent
Indianapolis Marriott Downtown
Indianapolis, IN
10.2023 - 10.2024
- Managed guest arrivals, departures, and reservations in a fast-paced, high-volume luxury environment.
- Generated over $50,000 in upselling revenue through strategic room upgrades and service promotions.
- Awarded the Gold Key Award for exceptional guest service and operational excellence.
- Strengthened guest loyalty through consistent service quality and relationship-building.
Education
Bachelor of Arts (B.A.) - Hospitality Management
University of San Martín de Porres
07-2023
Skills
- Customer service
- Guest services
- Problem-solving skills
- Hospitality services
- Reservations
- Cash handling
LANGUAGES
English & Spanish (Fluent)
Timeline
Front Desk Agent
Hilton Garden Inn Indianapolis Downtown
10.2025 - Current
Front Desk Agent
Hampton Inn Indianapolis Downtown
07.2025 - 10.2025
Front Desk Agent
Indianapolis Marriott Downtown
10.2023 - 10.2024
Bachelor of Arts (B.A.) - Hospitality Management
University of San Martín de Porres