Josten Martinez
Bronx,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the commercial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and helping growing businesses.
Overview
8
8
years of professional experience
Work History
Concierge
Amsterco
145 W 67 St, New York, NY 10023
06.2025 - Current
- Delivered exceptional guest services by addressing inquiries and resolving issues promptly.
- Managed booking systems to maintain accurate records of reservations and special requests.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
FedEx Driver
SS Walkins
5265 N Sloan Ln, Las Vegas, NV 89115
08.2023 - 04.2025
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Provided exceptional customer service, resolving customer concerns and issues promptly.
- Handled fragile materials carefully, achieving minimal damage claims during transit.
- Supported warehouse operations, enhancing overall productivity.
Amazon DPS
Pure Deliver - Amazon DSP
DBK4 55-15 Grand Ave, Queens, NY 11378
02.2023 - 07.2023
- Delivered packages and parcels accurately, ensuring compliance with guidelines and procedures
- Deliver packages and parcels thoroughly following guidelines and procedures
- Collaborated with coworkers to foster a supportive and efficient workplace environment.
- Work as a team with coworkers to assure a productive workplace environment.
Shift Supervisor
Butler Hospitality Corp
206 E 52nd St, New York, NY 10022
05.2019 - 08.2021
- Processed extradite orders for hotel rooms efficiently / quality control
- Professionally interact with hotel guests / Serve guests in hotel dining area
- Delivered successful training to more than six employees during tenure, educating on successful work processes and productivity strategies.
- Tracked employee scheduling and generated performance reports to support management decisions.
- Streamlined workflow processes for improved productivity and efficiency.
- Track inventory sold, aid in catering prep / setup
Sales Associate/Guest Relations
GNC
134-136 Fulton St, New York, NY 10038
11.2019 - 03.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged potential customers to develop relationships and effectively communicated benefits of product offerings.
- Maintained cleanliness of display cases to enhance customer experience. / maintain cleanliness within store premises/façade
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained cleanliness of store premises and display cases to create a welcoming shopping environment.
Cashier/Barista
Épicerie Boulud
185 Greenwich St LL 4000, New York, NY 10007
09.2018 - 02.2019
- Assisted customers with their orders and inquiries in front-of-house operations.
- Prepared food items and restocked supplies during each shift.
- Processed customer orders swiftly using point-of-sale system.
- Food prep and restock food items throughout shift
- Served food and beverages to guests in dining area.
- Maintain kitchen area food stations habitually.
Education
GED -
Chelsea Vocational High School
131 6th Ave, New York, NY 1001309-2013
Liberal Arts
BMCC
199 Chambers St, New York, NY 10007Skills
- Proficient Computer skills
- Answer phones / Direct calls and answer questions
- Customer Service / Assist clients as needed
- Problem solving skills / Excellent memory
- Quick study / Learn tasks quickly without repetition
- Multi‐tasking / Able to manage more than one task at a time
- Organizational Skills / Keep items prepped for optimal use
- Finish tasks in prompt and efficient manner
- Dependable, honest, punctual, and trustworthy
- Energetic, hardworking and sensitive toward other’s needs
- Coaching and Mentoring
Timeline
Concierge
Amsterco
06.2025 - Current
FedEx Driver
SS Walkins
08.2023 - 04.2025
Amazon DPS
Pure Deliver - Amazon DSP
02.2023 - 07.2023
Sales Associate/Guest Relations
GNC
11.2019 - 03.2020
Shift Supervisor
Butler Hospitality Corp
05.2019 - 08.2021
Cashier/Barista
Épicerie Boulud
09.2018 - 02.2019
GED -
Chelsea Vocational High School
Liberal Arts
BMCC