Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josue Aguilera

Midland,TX

Summary

Accomplished Retail Service Specialist Manager and Road Service Technician with a proven track record at Oreilly Auto Parts and 4 Points Garage. Expert in customer service, adept at resolving complaints, and skilled in bilingual communication. Demonstrated ability to enhance team performance and streamline operations, ensuring efficiency and high-quality service delivery.

Overview

7
7
years of professional experience

Work History

Retail Service Specialist Manager

Oreilly Auto Pats
02.2023 - 11.2024
  • Attended to customer complaints and processed product return or replacement requests.
  • Utilized upselling techniques to maximize revenue potential while meeting customer needs effectively.
  • Handled customer inquiries, resolving issues promptly and professionally.
  • Streamlined inventory management for improved product availability and reduced waste.

Road Service Technician

4 Points Garage
01.2021 - 02.2023
  • Minimized downtime for fleet clients through rapid diagnosis, repair, or replacement of faulty components as necessary.
  • Assisted in training new technicians, sharing knowledge, and best practices to improve overall team performance.
  • Contributed to a positive work environment by maintaining clean and organized service vehicles and equipment.
  • Protected the environment by properly disposing of hazardous materials following EPA regulations during each service call.

Dispatcher/Owner Operator

4 Points Transport
07.2017 - 01.2021
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Education

Diesel Technician - Diesel Technology

DABCC
Midland, TX

Skills

  • Good communication skills
  • Excellent written and oral communication
  • Reliability and punctuality
  • Empathy and patience
  • Bilingual, fluent in both English and Spanish, oral and written

Timeline

Retail Service Specialist Manager

Oreilly Auto Pats
02.2023 - 11.2024

Road Service Technician

4 Points Garage
01.2021 - 02.2023

Dispatcher/Owner Operator

4 Points Transport
07.2017 - 01.2021

Diesel Technician - Diesel Technology

DABCC
Josue Aguilera