Josue Alavarado
Newark,NJ
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
Nicaragua
01.2022 - 06.2023
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Education
Associate of Arts - Political Science
Valle University
NicaraguaLanguages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Concentrix
01.2022 - 06.2023
Associate of Arts - Political Science
Valle University