Josue Arambula
Indio,CA
Summary
In any given environment, it is my responsibility and privilege to provide 110% of my abilities, to not only create a steady and comforting environment for myself, but also my peers in accordance to the status of profession. As a fast learner, I comprehend my duties with minimal supervision, and go above and beyond to noticeably, and positively impact the higher standards of my current role, in goals of becoming an essential asset, therefore providing an excellent overall experience, and service.
Overview
15
15
years of professional experience
Work History
Office Assistant III (Temporary)
District Attorney s Office
Indio, CA
08.2024 - Current
- Perform data entry tasks into various computer systems accurately and efficiently.
- Intake agency documentation for reviewing the accuracy of data entry.
- Maintain an organized filing system of paper documentation and electronic files.
- Maintain confidentiality of sensitive information and documents.
- Proficiency in case entry for CaseCentral.
- Proficiency in document preparation for CaseCentral Reports.
- Proficiency in AXON case creation, with evidence and labeling.
- Perform essential tasks, such as paper documentation filing, file preparation for court review, and electronic documentation input.
- Review files, records, and other documentation to input correct and associated information, in accordance with my essential tasks.
Eligibility Service Clerk (Temporary)
Employment Services (Welfare To Work)
Indio, CA
11.2023 - 06.2024
- Perform daily in-person Orientation presentations for Welfare to Work clients.
- Monitor, schedule and reschedule new client appointments, via telephone calls and correspondent letters, using CalSAWS system navigation procedures.
- Assist daily clients with concerns, by providing resources and proper guidance in person, as well as through the phone.
- Maintain business records by updating customer information.
- Offer diverse clerical support to office team members, manage correspondence, perform telephone calls and track documentation.
- Proficiently familiarized with CalSAWS imaging in a productive manner.
- Monitor calendar and scheduled appointments based on availability established as per customer, date and times for attendance.
- Computed, recorded and proofread data reports.
- Create absolute planning for new and existing projects, in efforts to boost productivity and client intake.
- Strongly familiarized with HIPAA values to maintain professional confidentiality.
- Work with organizational filing systems for confidential customer records and reports.
- Assist with completing forms and scheduling appointments.
- Participate in community outreach events related to eligibility services offered by the organization.
- Established a strong familiarization with CalSAW systems.
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Developed training materials for new employees on relevant topics such as project management techniques.
- Worked closely with senior managers to ensure that all projects were completed according to schedule.
- Resolved any conflicts that arose during the course of my duties by utilizing effective problem-solving skills.
- Provide in person presentations for clients interested in our WEX and TAP programs, allowing interactive interest, for possible candidates and participation.
Service Technician
Tesla
Cathedral City, CA
02.2022 - 07.2023
- 609 Certified.
- Performed heavy line component replacement and diagnostics consisting of any minor and major concerns including, but not limited to HV battery replacement and Drive units with structural disassemblement, suspensions, body, chassis and more, as a bumper to bumper technician.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines, company safety policies, and procedures.
- Trained new team members on service processes to increase productivity.
- Conducted service appointments to diagnose and fix problems.
- Traveled to customer locations to complete work for pre-set appointments.
- Examined previously completed work for accuracy.
- Set up and operated mechanical manual tools, and equipment.
- Maintained certifications by completing any, and all required training.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Prepared job assignment reports and forms for accountability and traceability.
- Filled out work orders, repair logs, and maintenance plans to document completed work.
- Reached over 107% in productivity and customer satisfaction, for Southern California.
Service Technician
Buick GMC
Indio, CA
03.2018 - 07.2021
- 609 Certified.
- Diagnosed mechanical problems and determined solutions to correct concerns.
- Conducted failure analyses, documented results and recommended corrective actions.
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
- Leveraged diagnostic tools and equipment to identify vehicle issues.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Completed standard inspections to assess wear and damage to vehicles.
- Reviewed work orders, and discussed it with supervisors accordingly.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Performed heavy line component replacement and diagnostics, consisting of any minor and major concerns, including but not limited to engine replacement and management with structural disassemblement, transmissions, suspensions, body, chassis and more, as a bumper to bumper technician.
Pharmacy Technician Assistant
Wal-Mart Pharmacy
La Quinta, CA
01.2016 - 05.2017
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified prescriptions, drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
Department Manager
Souplantation & Sweet Tomatoes
La Quinta, CA
01.2013 - 09.2016
- Followed safety protocols, company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Modeled supportive leadership qualities, motivating staff to achieve department goals, promote staff participation and team building.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Utilized excellent math skills to maintain accurate inventory levels.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Outreach Specialist (Volunteer)
United Farm Workers
Salinas, CA
08.2010 - 06.2012
- Maximized community outreach, developing customer, public and government rapport to strengthen branding initiatives.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
- Maintained awareness of laws and initiatives related to specific outreach areas, attended special events and conferences to gain knowledge and effectiveness for serving clients.
- Partnered with senior leadership to execute needs analysis, requirements definition and sourcing timelines to ensure ontime, under-budget candidate identification.
- Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Developed and distributed written materials to inform potential clients of available services.
- Automated document flow, accurately recording, transcribing and maintaining confidential client information into database and applicant tracking system.
- Coordinated specific psychosocial resources to meet members' identified needs.
Education
Tesla Automotive Certification - High Voltage And Diagnostics
Tesla Automotive Institute
2023
Engine Mgmt, Schematics, Suspension, Electrical - Automotive Engineering
General Motors Institute
2019
High School Diploma -
Indio High School
Indio, CA06.2012
Some College (No Degree) - Automotive Engineering
College of The Desert
Palm Desert, CASkills
- Proficient in Microsoft PowerPoint, Excel, Word, OneNote, OneDrive, Outlook, Adobe and Teams
- Strategic concern resolutions
- Outstanding customer service
- Safety procedures adherence
- Documentation and reporting
- De-Escalation Techniques
- Service accuracy
- Scheduling and coordination
- Analytical thinking
- Professional and courteous
- Flexible and adaptable
- Work with minimal supervision
- Project management
- Supervision & leadership
- Critical thinking
- On time
- Team building
- Training & development
- Policy Knowledge
- Reliable & trustworthy
- People skills
- Computer skills
- Imaging
- Friendly, positive attitude
- Relationship building
- Excellent communicative and linguistic skills
- Bilingual (English & Spanish fluency)
Timeline
Office Assistant III (Temporary)
District Attorney s Office
08.2024 - Current
Eligibility Service Clerk (Temporary)
Employment Services (Welfare To Work)
11.2023 - 06.2024
Service Technician
Tesla
02.2022 - 07.2023
Service Technician
Buick GMC
03.2018 - 07.2021
Pharmacy Technician Assistant
Wal-Mart Pharmacy
01.2016 - 05.2017
Department Manager
Souplantation & Sweet Tomatoes
01.2013 - 09.2016
Outreach Specialist (Volunteer)
United Farm Workers
08.2010 - 06.2012
Tesla Automotive Certification - High Voltage And Diagnostics
Tesla Automotive Institute
Engine Mgmt, Schematics, Suspension, Electrical - Automotive Engineering
General Motors Institute
High School Diploma -
Indio High School
Some College (No Degree) - Automotive Engineering
College of The Desert