Josue Lemus Avalos
Carson City,NV
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Solutions Specialist
LumaDents Inc.
Reno, Nevada
11.2023 - Current
- Scheduled appointments for further services.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Recommended new products and services to customers.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Improved overall progress through working closely with staff members and streamlining processes.
Front Desk Agent
The Federal Hotel
06.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Patient Care Sitter
Carson Tahoe Regional Healthcare
09.2022 - 01.2023
- Under the direction of the department management and the assigned Registered Nurse, I provide continuous observation and monitoring of patients at high risk of causing injury to self or others during their hospital stay
- I safely perform a variety of patient care tasks.
Care Aide
Renown Regional Medical Center
06.2022 - 09.2022
- I was required to assist nursing staff in a timely and consistent manner
- Those duties includes, but were not limited to: Unit Clerk responsibilities
- Stocking of unit supplies
- Mobility of patients Hourly patient rounding Responding to call lights Ensuring patients have appropriate belongings, etc
- And are ready for discharge
- Transporting of supplies, etc
- Transporting discharged patients
- Extenders for care givers within scope
- Act as a patient safety assistant
- Assistance with feeding patients in compliance with the patients dietary orders
- Assistance with activities of daily living (brushing teeth, getting dressed, toileting, etc.)
- I possess the ability to communicate with patients and families in a caring and professional manner
- I have the ability to work with Neonatal, Pediatric, Adolescent, Adult, and Geriatric patients needs specific to the population being served, and meets standards of quality as measured by the Department age specific competency standard.
Animal Care Technician
Charles River Laboratories
06.2021 - 06.2022
- As an Animal Care Technician I was responsible for the care of all species of animals at Charles River state of the art safety site, responsibilities included, feeding/watering, sanitizing primary and secondary enclosures, environmental enrichment, handling and restraint and other related tasks including assisting with the movement of animals and stocking of supplies.
Shift Supervisor
Chick-fil-A, Inc.
01.2021 - 06.2021
- As a shift supervisor I am responsible for daily operations and overseeing a staff of 20-25 employees at one time
- I handle guest complaints and do cash management
- One of my main responsibilities is being there for my team which means jumping in and helping when needed, training, and development
- At the end of each day I relay all important information to all management.
Assistant Manager
El Rancho Public Market and Drive In
07.2020 - 12.2020
- As an assistant manager, I am responsible for handling cash and along side my partner manager we ensure the shift runs smoothly
- Every night we do a manager log to send to corporate, as well as an inventory count to make sure we arent wasting excessively.
Shift Supervisor/Barista
Stabucks Coffee Company
09.2017 - 03.2020
- As a shift supervisor I was responsible for day to day operations under the guidance of my store manager
- I handled money, and did bi-daily food counts along with inventory counts
- I helped with training and ensured all partners understand the fundamentals of their position.
Lead Counter Help
Panda Express Restaurant Groups
12.2015 - 07.2017
- As lead counter help i was responsible for day to day operations
- Along with weekly inventory counts I also found the food variance we had each week
- I also hired and trained new associates on the importance of panda's health, food safety, and security standards.
Education
Associates degree in Pre-Nursing -
Truckee Meadows Community College
Reno, NV11.2023
High school or equivalent -
Dayton High School
Dayton, NV05.2018
Skills
- Retail Sales
- Animal Care
- Guest Services
- Nursing
- Critical Care Experience
- Hospital Experience
- ICU Experience
- Report Generation
- Guest Relations
- Credit and Cash Payments
- Registration Processing
- Vital Signs Monitoring
- Patient Transport
- Patient Triage
- Patient Stabilization
- Direct Patient Care
- CPR and First Aid
- Emergency Patient Triage
- Vital Sign Assessment
Certification
- Basic Life Support (BLS), 06/01/22 - 06/01/24
- CPR Certification
Languages
English
Spanish
Timeline
Solutions Specialist
LumaDents Inc.
11.2023 - Current
Front Desk Agent
The Federal Hotel
06.2023 - Current
Patient Care Sitter
Carson Tahoe Regional Healthcare
09.2022 - 01.2023
Care Aide
Renown Regional Medical Center
06.2022 - 09.2022
Animal Care Technician
Charles River Laboratories
06.2021 - 06.2022
Shift Supervisor
Chick-fil-A, Inc.
01.2021 - 06.2021
Assistant Manager
El Rancho Public Market and Drive In
07.2020 - 12.2020
Shift Supervisor/Barista
Stabucks Coffee Company
09.2017 - 03.2020
Lead Counter Help
Panda Express Restaurant Groups
12.2015 - 07.2017
Associates degree in Pre-Nursing -
Truckee Meadows Community College
High school or equivalent -
Dayton High School