Josue Barrera
Rio Grande City
Summary
Dynamic Service Advisor at Payne Rio Grande City CDJR with a proven track record in enhancing customer satisfaction and loyalty. Skilled in vehicle assessment and adept at multitasking, I consistently exceeded sales targets while fostering strong client rapport. My effective communication and teamwork ensured seamless service operations, significantly reducing wait times and increasing repeat business.
Overview
4
4
years of professional experience
Work History
Service Advisor
Payne Auto Group
01.2021 - 03.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
Education
High School Diploma -
Rio Grande City High School
Rio Grande City, TX05-2010
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Excellent communication
- Service estimates
- Team player mentality
- Handling customer complaints
- Client rapport
- Mechanical aptitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advisor
Payne Auto Group
01.2021 - 03.2025
High School Diploma -
Rio Grande City High School
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