Josue Benavides
Laredo
Summary
Results-driven team leader with a strong track record in managing projects and developing staff. Skilled in fostering collaboration and motivating teams to achieve objectives. Committed to enhancing customer service and driving quality assurance and process improvements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operation Supervisor
GCAM/ Grifols Plasma
Laredo, Tx
01.2021 - Current
- Primary responsibilities for role:
- Oversaw daily operations of 45 employees
- Supported line staff development and training efforts development of line staff ensuring they meet training deadlines.
- Follow budget guidelines set by company by ensuring proper staffing, supplies, and goals are reached.
- Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
- Responsible for employees' schedules.
- Responsible for keeping track of employee attendance using point system.
- Responsible for giving out disciplinary write ups for attendance and performance.
- Handling of donor complaints.
- Handling of employee complaints.
- Facilitated candidate interviews for hiring potential candidates, followed by informing center manager of decision to proceed with candidacy.
- Aiding in the onboarding of new hires.
- Coordinating new hire schedules
- Handle traveling arrangements for employees.
- Aided the Center Manager and/or Assistant Manager in completing necessary tasks to achieve company objectives.
- Handling of Safety Incidents, and giving safety training to employees.
- Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
- Conducted quality reviews of employee work to identify and rectify errors, enhancing overall accuracy.
- Assist in the training of new employees and the retraining of current employees.
- Provide quality reviews of employees work to ensure no errors have occurred.
- Attend and present a variety of topics regarding safety at staff meetings.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reports all unsafe situations or conditions to area lead, supervisor or manager.
- Ensure that hazardous waste bins are disposed of properly weekly.
- Handling the disposal of unsuitable plasma donations in Hazard waste Bins.
- Taking actions with reactive test results, such as informing the health department of the status of reactive donors.
- Reading Reactive test results of donors positive for HIV, Hepatitis, and Syphilis.
- Ensured facility met cleanliness standards is up to date on any pending tasks.
- Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
- Created and delivered timely reports for the Center Manager and Assistant Manager.
- Managed center donor funds in alignment with directives from the Center Manager and/or Assistant Manager.
- Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
- Communicated regularly with other service areas to promote accurate documentation and quality.
- Maintains active communication with other service areas to ensure accurate documentation and quality.
- Upheld plasma center accreditation standards center certification on Commission on Office Laboratory Accreditation.
Certified Plasma Processor/ Program Coordinator
GCAM/ Grifols Plasma
Laredo, Tx
01.2020 - Current
- Executed donor center operations, ensuring compliance with safety and quality standards.
- Trained staff in plasma processing protocols, enhancing team knowledge and operational efficiency.
- Led plasma processing team, coordinating workflow and optimizing resource allocation.
- Program Coordinator for The IND Program.
- Trained new staff on procedures for plasma collection and processing, enhancing team performance.
- Processed donor samples using laboratory techniques to maintain quality control and accuracy.
Certified Phlebotomist
GCAM/ Grifols Plasma
Laredo, Tx
01.2019 - Current
- Led the initiation of the IND and other programs at GCAM
- Collected blood samples following strict safety protocols to ensure patient well-being.
- Processed and labeled specimens accurately for laboratory analysis.
- Maintained compliance with regulatory standards and best practices in phlebotomy.
Education
Master of Science - Criminal Justice
Texas A & M International University
12.2022
B.A. - Biology
Texas A & M International University
05.2017
Associate’s - Biology
Laredo Community College
05.2015
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United South High School
05.2012
Skills
- Operations Management
- Performance Management
- Scheduling Coordination
- Process improvement
- Task Delegation
- Problem Solving
- Adaptability
Certification
- Hazard Material Awareness, Texas Forensic Academy, 2023-05-01
- AutoClave Basics Course Certification, Consolidated Sterilizer Systems, 2023-05-01
RESEARCH
Texas A & M International University, Undergrad research, Chemistry research, Collection of water samples from the Rio Grande, and local creeks in order to run various test to help inform the public of the sanitation of their water supply, Collection of sediment along the Rio Grande in order to enhance the impact the water supply has had on the environment, Experience with Standard Operating Procedures, collection of samples, and lab organization, Proficient in using Microsoft excel, power-point, word, and other Microsoft products, Able to type up to 60 words per minute.
Timeline
Operation Supervisor
GCAM/ Grifols Plasma
01.2021 - Current
Certified Plasma Processor/ Program Coordinator
GCAM/ Grifols Plasma
01.2020 - Current
Certified Phlebotomist
GCAM/ Grifols Plasma
01.2019 - Current
B.A. - Biology
Texas A & M International University
Associate’s - Biology
Laredo Community College
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United South High School
Master of Science - Criminal Justice
Texas A & M International University