JOSUE CASTILLO CISNEROS
The Bronx,NY
Summary
Devoted and a good team player with good organizing abilities. Capacity to manage several projects at once accurately and efficiently. Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Bilingual Administrative Assistant
DocGo
01.2023 - 02.2025
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Served as a liaison between employees from different cultural backgrounds by mediating any misunderstandings or conflicts arising from language barriers.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless workflow.
- Addressed customer complaints and inquiries to verify satisfaction.
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
Cashier
Yankee Stadium
06.2021 - 09.2024
- Welcomed customers and helped determine their needs.
- Communicated with customers and team members to solve problems.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associate of Science - Travel, Tourism, and Hospitality Management
LaGuardia Community College
Queens, New York02-2025
Skills
- Multitasking
- Adaptability
- Attention to Detail
- Bilingual English and Spanish (Fluent)
- Microsoft Office
- Time Management
- Professionalism
- Problem Solver
Timeline
Bilingual Administrative Assistant
DocGo
01.2023 - 02.2025
Cashier
Yankee Stadium
06.2021 - 09.2024
Associate of Science - Travel, Tourism, and Hospitality Management
LaGuardia Community College
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