Josue De La Luz
Goleta,CA
Summary
Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts and locating items for customers. Proficient in stock management and sales support. Always willing to learn and exceed in something new, no matter how small.
Overview
6
6
years of professional experience
Work History
Courtesy Clerk
Ralphs Grocery Store
08.2021 - Current
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
- Contributed to the reduction of waste by properly sorting recyclables, compost, and garbage according to company guidelines.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained clean and tidy checkout area to optimize service delivery.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Professional Auto Detailer
Magic Touch Car Wash
08.2020 - 01.2024
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Streamlined the detailing process for increased efficiency and reduced turnaround time.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
- Applied ceramic coatings for long-lasting protection against environmental hazards, increasing vehicle longevity.
- Served as a trusted expert in auto detailing techniques, advising colleagues on best practices for achieving desired results.
Busser
Los Agaves Mexican Restaurant
02.2018 - 05.2019
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Reset and cleaned tables quickly to prepare for new customers.
Education
High School Diploma -
06.2019
Skills
- Cart returns
- Store Cleaning
- Bagging procedures
- Positive Attitude
- Teamwork and Collaboration
- Effective Communication
- Cleaning procedures
- Professional Appearance
- Merchandise Stocking
- Customer Service
- Strong Work Ethic
Languages
Spanish
Professional Working
Timeline
Courtesy Clerk - Ralphs Grocery Store
08.2021 - Current
Professional Auto Detailer - Magic Touch Car Wash
08.2020 - 01.2024
Busser - Los Agaves Mexican Restaurant
02.2018 - 05.2019
San Marcos High School - High School Diploma,