Josue Demichellis
Glendale
Summary
Customer-focused hospitality professional with over 2 years of combined experience in restaurant and customer service roles. Skilled in multitasking, effective communication, and problem-solving to ensure memorable guest experiences. Dedicated to providing exceptional, upscale service and maintaining high standards in fast-paced environments. Bilingual in English and Spanish, and authorized to work in the United States.
Overview
4
4
years of professional experience
Work History
Server
Cracker Barrel
05.2023 - Current
- Provided guests with warm hospitality and efficient service to ensure a memorable dining experience
- Managed table settings, took accurate orders, and delivered food promptly to guests
- Maintained a friendly, attentive demeanor and handled payment transactions accurately
- Resolved guest concerns effectively, upholding Cracker Barrel’s high standards of customer satisfaction
- Multitasked in a fast-paced environment, delivering excellent service under pressure
Member Loyalty Representative
Oportun
01.2023 - 04.2023
- Assisted customers with personal loan applications, providing step-by-step guidance and ensuring understanding of terms
- Facilitated loan payment transactions and addressed inquiries to maintain customer satisfaction and loyalty
- Utilized strong communication skills and financial services knowledge to support customers and uphold company standards
Customer Service Representative
Target
01.2021 - 08.2022
- Managed a high volume of customer inquiries via phone, email, and live chat, promptly resolving issues to ensure satisfaction
- Maintained detailed records of customer interactions to enable seamless follow-up and service continuity
- Collaborated with team members and took proactive steps to improve service processes, upholding Target’s customer service standards
Education
Associate of Business Administration -
Glendale Community College
Glendale, AZ05.2025
Bachelor of Science - Finance
Arizona State University
Tempe, AZ08.2025
Skills
- Customer Service
- Time Management
- Multitasking
- Cash Handling
- Upselling Techniques
- Team Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Cracker Barrel
05.2023 - Current
Member Loyalty Representative
Oportun
01.2023 - 04.2023
Customer Service Representative
Target
01.2021 - 08.2022
Bachelor of Science - Finance
Arizona State University
Associate of Business Administration -
Glendale Community College
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