Josue Estrada
Plant City
Summary
Dynamic Customer Service Representative with a proven track record at Custom Glass & Glazing, excelling in conflict resolution and active listening. Leveraged critical thinking to enhance customer satisfaction and efficiently processed payments. Recognized for adapting to new technologies, fostering a collaborative team environment, and delivering empathetic support to clients.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Custom Glass & Glazing
05.2023 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Adapted quickly to new technologies and procedures for efficient service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Learned company policies to deliver accurate information to customers.
- Handled customer complaints with professionalism and empathy.
- Collaborated with team members to enhance overall customer experience.
Education
No Degree -
Plant City High School
Plant City, FL05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Custom Glass & Glazing
05.2023 - Current
No Degree -
Plant City High School
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