Josue Fernandez
11823 Evesborough Dr Houston ,TX
Summary
Professional Bellman Successfully handled customer service
inquiries for 2 years as a Bellman in a 4-star hotel.
Overview
12
12
years of professional experience
Work History
Guest Arrival Expert / Lobby Ambassador
JW Marriott Houston by The Galleria
Houston, TX
10.2024 - Current
- Greeted guests with a friendly greeting upon arrival at the hotel & show them the room while explaining services.
- Assist with guest luggage from vehicle to room.
- Worked closely with the front desk agents and other departments within the hotel to ensure the best guest experience.
- Provided guests with information regarding hotels amenities, local attractions, nitelife, dining options, museums and concerts
- Performed daily inspections of lobby area in order to identify any potential hazards or maintenance needs.
Bellman/Front Desk/Concierge
Embassy Suites by Hilton Houston Downtown
Houston, TX
07.2023 - 10.2024
- Greeted guests with a friendly greeting upon arrival at the hotel & show them the room while explaining services.
- Assist with guest luggage from vehicle to room.
- Worked closely with the front desk agents and other departments within the hotel to ensure the best guest experience.
- Part-Time Front Desk/Concierge
- Provided guests with information regarding hotels amenities, local attractions, nitelife, dining options, museums and concerts
General Cleaner/Maintenance Porter
ABM Industries
Houston, TX
03.2017 - 05.2023
- Collected & Removed trash daily to keep the facility free of debris.
- Cleaned Building Floors by Sweeping, Mopping,Vacuumin.
- Completed all assigned tasks prior to shift end.
Fruit Cutter/Prep
Nature Best Pre-Cut & Produce
Missouri City, TX
11.2015 - 02.2017
- Fruit Line Worker
- Preparing Fruit Salads
- Package & Label
- Clean and Sanitize work areas, equipment, cutting boards, Knives
Bellman
Omni Houston Hotel
Houston, TX
08.2013 - 10.2015
- Greeted guests with a friendly greeting upon arrival at the hotel & show them the room while explaining services.
- Assist with guest luggage from vehicle to room.
- Worked closely with the front desk agents and other departments within the hotel to ensure the best guest experience.
- Provided guests with information regarding hotels amenities, local attractions, nitelife, dining options, museums and concerts
Education
High School Diploma -
Alief Hastings High School
Houston, TX05.2007
Skills
Customer Service
Organization
Communication
Teamwork
Flexibility
Problem Solving
Time Management
Interpersonal skills
Attention to detail
Work ethic
Leadership
Timeline
Guest Arrival Expert / Lobby Ambassador
JW Marriott Houston by The Galleria
10.2024 - Current
Bellman/Front Desk/Concierge
Embassy Suites by Hilton Houston Downtown
07.2023 - 10.2024
General Cleaner/Maintenance Porter
ABM Industries
03.2017 - 05.2023
Fruit Cutter/Prep
Nature Best Pre-Cut & Produce
11.2015 - 02.2017
Bellman
Omni Houston Hotel
08.2013 - 10.2015
High School Diploma -
Alief Hastings High School