Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Josue Gonzalez

Paterson,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Walgreens
Ridgewood, United States
04.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Education

Current Student - Computer Science

Bergen Community College
Paramus, NJ

High School Diploma -

International High School
Paterson, NJ
06.2021

Skills

  • Calm and Professional Under Pressure
  • Interpretation and Translation Services
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Customer Support
  • Membership Inquiries and Renewals
  • Correcting Discrepancies
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Policy and Procedure Adherence

Languages

English
Spanish

Timeline

Customer Service Associate

Walgreens
04.2021 - Current

Current Student - Computer Science

Bergen Community College

High School Diploma -

International High School

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Josue Gonzalez