Josue Manzo
Houston
Summary
Hospitality and operations leader with 6+ years of leadership experience within Chick-fil-A high-volume restaurant operations. Experienced in leadership development, talent acquisition, guest experience, and operational execution. Passionate about building strong team culture, developing future leaders, and driving organizational growth through servant leadership and operational excellence.
Overview
6
6
years of professional experience
Work History
Director of Human Resources
Chick-fil-A
Houston, TX
07.2025 - Current
- Led recruitment, hiring, onboarding, and leadership development initiatives for a high-volume restaurant operation generating over $6.9M annually in sales.
- Partnered with executive leadership to strengthen organizational culture, retention strategies, and leadership accountability.
- Managed candidate evaluation, interview processes, and talent pipeline development to support operational growth and succession planning.
- Developed coaching systems focused on improving leader performance, communication, and long-term team development.
Guest Experience Director
Chick-fil-A
Houston, TX
11.2023 - 07.2025
- Led hospitality and guest experience strategy for a high-volume operation averaging $22K+ in daily sales.
- Trained and coached team members on hospitality standards, communication, and guest engagement.
- Developed systems and initiatives focused on improving guest satisfaction, team morale, and operational consistency.
- Supported leadership team in driving sales growth initiatives and operational execution.
Shift Supervisor
Chick-fil-A
Orange, TX
04.2020 - 11.2023
- Supervised daily restaurant operations in a fast-paced, high-volume environment while ensuring operational efficiency and guest satisfaction.
- Led and coached team members during shifts while maintaining strong food safety, quality, and hospitality standards.
- Assisted with training and onboarding new employees and developing future shift leaders.
- Managed labor deployment, operational flow, and problem resolution during high-volume business periods.
Education
Associate of Liberal Arts -
Lamar State College Orange
Skills
- Operations Leadership
- Leadership Development
- Talent Acquisition & Recruiting
- Employee Engagement
- Hospitality & Guest Experience
- Team Culture Development
- Coaching & Accountability
- Workforce Planning
- Training & Onboarding
- Performance Management
- Conflict Resolution
- Operational Execution
- KPI Tracking & Reporting
- Team Retention Strategies
- Food Safety & Compliance
Additional Information
- Fluent in English and Spanish
- 6+ years of leadership experience within Chick-fil-A operations
Timeline
Director of Human Resources
Chick-fil-A
07.2025 - Current
Guest Experience Director
Chick-fil-A
11.2023 - 07.2025
Shift Supervisor
Chick-fil-A
04.2020 - 11.2023
Associate of Liberal Arts -
Lamar State College Orange