Josue Merced-Nieves
Talladega
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Entertainment Team Associate
Walmart
05.2024 - Current
- Collaborated with cross-functional teams to complete projects on time and under budget.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong relationships with clients, resulting in repeat business and increased referrals.
Asset Protection Associate
Walmart
08.2023 - 04.2024
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
- Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Impact Cyber Defense Certificate - Cybersecurity
University of Central Florida
Orlando, FL03.2024
Skills
- Loss Prevention
- Client/Server Hardware Installation
- Desktop Support
- Network Security
- Customer Service
- Proficient in creating comprehensive and detailed documentation
- Python
- Microsoft office suite proficiency
Timeline
Entertainment Team Associate
Walmart
05.2024 - Current
Asset Protection Associate
Walmart
08.2023 - 04.2024
Impact Cyber Defense Certificate - Cybersecurity
University of Central Florida
Additional Information
Languages
English: Native Proficiency
Spanish: Limited Working Proficiency
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