JOSUE MOLINA
Cranston
Summary
Dedicated and motivated employer with great experience in customer service and hospitality. Skilled at providing exceptional service, ensuring customer satisfaction, and maintaining a high level of efficiency. Currently enrolled as a full-time student at Johnson and Wales, in which I am studying criminal justice. Focused on teamwork, reliability, and adaptability to meet changing needs. Recognized for strong communication, organizational skills, and keen ability to handle multiple tasks in a fast-paced environment. I am bilingual and have a very strong work ethic. I have great skills in relationship building and communication, am very ambitious, hardworking, and responsible with any task.
Overview
5
5
years of professional experience
Work History
Valet Attan
VPNE
12.2023 - Current
- Built positive customer rapport for courteous, friendly and professional service.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- Resolved customer complaints through calm, constructive communication.
- Helped guests unload and load luggage.
- Contributed to overall company success by consistently meeting or exceeding performance targets in areas like customer satisfaction ratings and efficiency metrics.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Pizza Delivery Driver
Dominoes Pizza
10.2022 - 10.2023
- Greeted customers upon arrival, took orders and provided product knowledge
- Loaded delivery vehicle with orders and ensured accuracy of order items
- Assisted customers with questions or complaints regarding their orders
- Processed cash and credit and debit payments accurately using point-of-sale system
- Helped recruit and train new team members
- Maintained food in isolated bag in correct temperature till arrival
Delivery Driver
5 Herbpizza
05.2021 - 07.2022
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Greeted customers upon arrival, took orders and provided product knowledge
- Loaded delivery vehicle with orders and ensured accuracy of order items
- Assisted customers with questions or complaints regarding their orders
- Processed cash and credit and debit payments accurately using point-of-sale system
- Carried food in insulated bags to maintain hot or cold temperature
Cook
KFC
01.2021 - 05.2021
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly
- Adhered to food safety standards when storing and preparing foods
- Ensured that all food was cooked at the correct temperature and stored correctly
- Enforced proper sanitation practices to prevent spoiling or contamination of foods
- Grilled and deep fried various foods from meats to potatoes
Prep Cook
Tavern in the Square
06.2020 - 09.2020
- Cleaned and sanitized work areas and equipment to ensure food safety standards
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables
- Stocked kitchen with necessary supplies, including food items and utensils
- Checked freshness of food and ingredients prior to use
Education
Bachelor of Arts - Criminal Justice
Johnson And Wales University
Providence, RI04-2026
High School Diploma -
Cranston High School East
Cranston, RI06-2022
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Strong communication skills
- Decision- Making
- Hardworking and Responsible
- Performance Improvement
- Dedicated team Player
- Bilingual ( English and Spanish)
- Physical fitness
Accomplishments
First generation Student
Captain of High school soccer team
Captain of Club soccer team
Academic scholarships
Recognized and mentioned at Work for exceeding expectations ( many times)
High School Diploma
Languages
Spanish
Native or Bilingual
Timeline
Valet Attan
VPNE
12.2023 - Current
Pizza Delivery Driver
Dominoes Pizza
10.2022 - 10.2023
Delivery Driver
5 Herbpizza
05.2021 - 07.2022
Cook
KFC
01.2021 - 05.2021
Prep Cook
Tavern in the Square
06.2020 - 09.2020
Bachelor of Arts - Criminal Justice
Johnson And Wales University
High School Diploma -
Cranston High School East
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