Josue Ramirez
Hallandale,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Driver
Uber
10.2022 - Current
- Drove over 25 riders each day 6 days a week with high ratings.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Personal Shopper
SHIPT
04.2020 - Current
- Independent Contractor shopping for groceries, home goods, clothing, prescription medication, wine and beer, small furniture, and electronics
- Setting up route to deliver multiple deliveries in timely manner.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service Disaster Assistance
Harrison National Employment
10.2022 - 01.2023
- Assisted in filling out registration for applicants in English and Spanish
- Worked on Helpline updating information and providing status updates of applicants.
- Executed record filing system to improve document organization and management.
Security officer
W Austin
03.2020 - 02.2021
- Monitor all visitors, guests, and associates via closed surveillance system
- Assure all safety standards are followed, City, State, Federal, and Corporate
- Conduct investigation into suspicious activities as well as claims of accidents
- Lost and found management.
Ambassador
W Austin
10.2018 - 03.2020
- Greet and assist about 150 guests daily.
- Provide luggage assistance, car services, restaurant reservations, shoeshine services, laundry service, and amenities to rooms.
- House car driver and shuttle service to nearby destination and airport.
- Engaged guests in conversation to offer hospitality, aid in service recovery and re gain trust.
Education
Texas All Lines Pre-Licensing - Insurance
American Adjuster Academy
Online07.2019
Certification - Architectural Drafting Technology
Liceo De Arte Y Tecnologia
San Juan PR01.2004
High School Diploma -
West Side High School
New York, NY05.2000
Skills
- BILINGUAL IN SPANISH AND ENGLISH
- CUSTOMER SERVICE
- COMMUNICATION SKILLS
- DILIGENCE
- COMPUTER PROFICIENCY
- TIME MANAGEMENT
- JUDGEMENT AND DECISION MAKING
- CONSTRUCTION
- PROBLEM-SOLVING
- BLUEPRINT READING AND DRAWING
- SCHEDULE MANAGEMENT
- SAFETY PROTOCOLS
Licenses
- Drivers License
- Texas all Lines Insurance Adjuster License
Timeline
Driver
Uber
10.2022 - Current
Customer Service Disaster Assistance
Harrison National Employment
10.2022 - 01.2023
Personal Shopper
SHIPT
04.2020 - Current
Security officer
W Austin
03.2020 - 02.2021
Ambassador
W Austin
10.2018 - 03.2020
Texas All Lines Pre-Licensing - Insurance
American Adjuster Academy
Certification - Architectural Drafting Technology
Liceo De Arte Y Tecnologia
High School Diploma -
West Side High School