JOSUE RAMIREZ
Calexico,CA
Summary
Proven track record in customer service and route planning, demonstrated through successful tenures at Amazon Flex and IHOP. Excelled in enhancing customer satisfaction and operational efficiency by leveraging GPS technology and exceptional problem-solving skills. Achieved notable improvements in delivery punctuality and team cohesion, underscoring a commitment to excellence and reliability.
Professional with experience in logistics and transportation, bringing strong problem-solving skills and attention to detail. Effective in coordinating routes, ensuring timely deliveries, and maintaining high standards of customer satisfaction. Known for strong team collaboration, adaptability, and reliability in dynamic environments. Skilled in navigating various delivery systems, managing time efficiently, and communicating with clients and team members.
Overview
24
24
years of professional experience
Work History
Delivery Courier
Amazon Flex
01.2025 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
Driver
Uber And Lyft
01.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Dishwasher Supervisor, Assistant Cook
IHOP
07.2003 - 11.2005
- Coordinated tasks among dishwashing staff, prioritizing duties based on urgency and importance during busy shifts.
- Ensured timely delivery of clean dishes to serving stations, supporting efficient food service operations during peak hours.
- Maximized dishwasher efficiency through routine maintenance checks and proper equipment usage training.
- Maintained a clean and sanitary work environment, ensuring compliance with health department regulations.
- Increased employee retention rate by fostering a supportive team environment that valued hard work and dedication.
Cook Shift Leader
Calexico High School
09.2000 - 06.2003
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
Imperial Valley College
Imperial, CA06-2028
High School Diploma -
Calexico High School
Calexico, CA06-2003
Skills
- Punctuality
- GPS technology
- Load organization
- Vehicle maintenance
- Tech-savviness
- Route planning
- Customer service
- Problem-solving
- Relationship building and rapport
- Package pickup and delivery
- Payment collection
- HIPAA compliance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Delivery Courier
Amazon Flex
01.2025 - Current
Driver
Uber And Lyft
01.2019 - Current
Dishwasher Supervisor, Assistant Cook
IHOP
07.2003 - 11.2005
Cook Shift Leader
Calexico High School
09.2000 - 06.2003
Associate of Science - Electrical, Electronics And Communications Engineering
Imperial Valley College
High School Diploma -
Calexico High School
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