JOSUE RIVERA
Panda Express
San Antonio,TX
1
Language
18
years of professional experience
Customer service and technical support professional with a background in help desk support, desktop troubleshooting, user account assistance, and clear communication with nontechnical users. Brings hands-on experience across IT, food service, driving, and technical trades, with a steady focus on resolving issues, documenting work accurately, and supporting day-to-day operations.
Work History
Cook
9 Months- Food Preparation: Prepare all meats, fish, vegetables, and side dishes according to official company recipes, standard operating procedures, and brand flavor/aroma standards.
- Prepared Panda Express menu items following recipes and cooking standards
- Operated wok, grill, and steam equipment for daily kitchen production
- Utilized various kitchen equipment and knife techniques to prepare food quickly and consistently according to standards.: Utilize Chinese cook's knives, meat slicers, food processors, woks, and other kitchen machinery safely and at a high speed
- Ensured safe food handling and maintained cleanliness by regularly sanitizing equipment and work surfaces.
- Controlled food inventory, monitored stock levels, and placed vendor orders to maintain optimal supply levels.
- Kitchen Leadership & Training: Guide the kitchen team, assist with staff training and scheduling, and help manage back-of-house operations.
Driver
3 Years 3 Months- Tracked peak hours and managed online time to balance fast pickups with safe speeds, ensuring timely service delivery.
- Evaluated ride requests to identify trips that covered operating costs and maximized profitability.
- Secured cargo in the vehicle for safe transport to delivery locations.
- Vehicle Upkeep: Keeping the car clean, fueled, and mechanically sound to maintain high safety and rider ratings
- Monitored expenses including gas, vehicle maintenance, depreciation, and tax deductions to maintain budgetary compliance.
Apprentice Electrician
9 Months- Installed outlets, switches, and fixtures in commercial buildings, enhancing functionality and safety of electrical systems.
- Wiring & Installation: Ran cables, pulled wire through conduit pipes, strung circuits, and installed switches and outlets to ensure reliable electrical connectivity.
- Tools & Equipment Operation: Using multimeters, wire strippers, crimpers, power drills, and hand tools safely.
- Assisted in diagnosing electrical faults, checking continuity, and testing equipment to maintain optimal performance and compliance.
- Bent and cut conduit with precision using hand tools and power tools to ensure proper fit.
- Blueprint & Schematic Reading: Interpreting electrical symbols, floor plans, and layout schematics.
- Code & Regulatory Knowledge: Basic familiarity with the National Electrical Code (NEC) guidelines for wire sizing, grounding, and circuit protection.
Apprentice Roofer
1 Year 5 Months- Installed and repaired roofs using asphalt shingles, metal sheets, and underlayment/felt paper, ensuring weatherproof integrity and durability.
- Gutter & Drainage Systems: Seamless and sectional gutter installation, downspout mounting, drip-edge installation, gutter cleaning/clearance, and leak sealing.
- Flashing & Sealing: Valley protection, pipe joint caulking, and flashing repair.
- Site Prep & Tear-Offs: Old material removal, roof sweeping/deck cleaning, and handling debris disposal.
- Operated power and hand tools for roofing tasks, including roofing nailers and tin snips, to maintain safety and efficiency on job sites.
PC Support Analyst
1 Year- Troubleshot hardware and software problems to restore normal desktop function with minimal disruption.
- Provided timely help desk support for password resets, application access, and basic workstation issues.
- Set up new user workstations, including required software, printers, and basic access permissions.
- Supported Active Directory account tasks such as password resets and access updates.
- Configured desktop systems for end users, including software installation and basic account access setup.
- Verified workstation readiness before deployment to reduce setup delays for end users.
- Communicated technical instructions clearly to empower nontechnical users in resolving issues.
- Provided on-site support for hardware issues, replacing or reconnecting components.
PC Technician
5 Months- Installed PC hardware and software for RX-Technology client workstations, ensuring compatibility and optimal performance.
- Troubleshot hardware failures and replaced faulty components to restore normal system operation.
- Installed and configured desktop software, enhancing end user functionality for daily workstation tasks.
- Supported users with printer setup, connectivity checks, and basic device troubleshooting.
- Documented service actions and issue details, improving handoffs and providing reference for future troubleshooting.
PC Technician
1 Year 2 Months- Provided on-site support for hardware issues, resolving problems by replacing or reconnecting components.
- Configured desktop systems for end users, ensuring smooth software installation and account access setup.
- Assisted users with password resets and account access, facilitating quick resolution of login issues.
- Documented service actions and troubleshooting steps for follow-up and future reference.
Vehicle Service Attendant
5 Months- Detailed rental vehicles to ensure optimal presentation for customer pickup.
- Cleaned and detailed rental vehicles to maintain a consistent presentation for customer pickup.
- Moved vehicles between service areas and customer lanes to optimize lot organization and readiness.
- Communicated vehicle status updates to team members to help coordinate customer delivery timing.
Aviation Machinist's Mate
7 Years- Turboshaft Engine Systems: General Electric T700-GE-401/401C engine maintenance, removal, installation, and troubleshooting.
- Engine Diagnostics & Testing: Borescope inspections, vibration analysis (such as Deckplate/ Chadwick-Helmuth or modern tracker-balancer systems), and oil debris analysis.
- Drive Train & Transmissions: Main transmission, tail rotor gearbox, intermediate gearbox, and drive shaft alignment/servicing.
- Fluid & Fuel Systems: Maintained aircraft fuel controls, lubrication lines, and hydraulic/pneumatic interfaces; performed filter servicing to ensure system reliability.
- Corrosion Control & Prevention: Executed corrosion detection and chemical treatment protocols; implemented preventive preservation measures to extend equipment lifespan.
- Support Equipment: Managed ground support equipment (GSE) operations, including hydraulic power units and engine test cells; ensured functionality of hoists.
- Safety & Compliance: Foreign Object Damage (FOD) prevention programs, tool control, and Quality Assurance (QA) standards
Education
Associates of Applied Science Degree - Computer Network Systems
Skills
Food preparation techniques
Food safety protocols
Culinary techniques
Kitchen equipment operation
Food inventory management
Meal presentation
Kitchen safety procedures
Sanitation procedures
Food safety
Order management
Inventory control
Team coordination
Customer service
Communication
Asset inventory management
Aircraft maintenance
Engine troubleshooting
Corrosion control
Quality assurance
Tool control
Foreign object damage prevention
Corrective maintenance
Shingle installation
Roof leak repair
Flashing installation
Hand tool operation
Material handling
Menu cost analysis
Computer setup System repair
Languages
Spanish
Professional
Timeline
Cook
Panda Express
05.2024 - 02.2025Read More
Driver
Self-Employed
10.2020 - 01.2024Read More
Apprentice Electrician
Gonzales commercial electric
01.2020 - 10.2020Read More
Apprentice Roofer
Gutters and Roof
07.2018 - 12.2019Read More
PC Support Analyst
USAA Federal Savings Bank
06.2017 - 06.2018Read More
PC Technician
RX-Technology
12.2016 - 05.2017Read More
PC Technician
Intech Southwest Services
02.2015 - 04.2016Read More
Vehicle Service Attendant
Enterprise Rent-A-Car
08.2014 - 01.2015Read More
Aviation Machinist's Mate
United States Navy, USN
06.2007 - 06.2014Read More
ITT Technical Institute
Associates of Applied Science Degree from Computer Network Systems
Read More