Josue Robles
San Francisco,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waiter
Oye Managua
03.2019 - 02.2024
- Increased sales significantly by upselling higher-end products to customers.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Checked guests' identification before serving alcoholic beverages.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Used cash registers and credit card machines to cash out customers.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
Bakery Clerk
Cheescake Factory
11.2019 - 03.2020
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Wrapped, boxed and weighed bakery department products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Skills
- Accurate money handling
- Quality Control
- Food Running
- Compliance standards
- Wine service
- Order Taking
- Food inspection
- Food handling
- Table Setting
- Reliable and Responsible
- Cleaning and sanitizing
- Safe Food Handling
- Order Accuracy
- Decision-Making
Certification
Cert SAFE
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bakery Clerk
Cheescake Factory
11.2019 - 03.2020
Waiter
Oye Managua
03.2019 - 02.2024
Cert SAFE
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