Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Josue Rocha

Manassas,VA

Summary

Results-driven professional seeking position as Data Center Security Specialist. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

2
2
years of professional experience

Work History

Campus Lead Supervisor

First Coast Security
Chantilly, VA
07.2022 - Current
  • Educated officers about proper safety procedures to prevent accidents and injuries.
  • Trained officers on post orders and ever changing SOP's.
  • Coordinated supervisory assignments to maintain strong front-line leadership over security operations.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Provided supportive link between external customers and internal operations.
  • Monitored site work flow for over 20 employees.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.

Control Room Officer / Part-Time Supervisor

First Coast Security
Chantilly, VA
02.2022 - 07.2022
  • Worked with team members and other personnel to coordinate and deploy personnel and resources.
  • Gathered and assessed real-time data to draft reports with recommended improvements.
  • Assessed reliability of information through comparison with previously evaluated information.
  • Developed, strengthened and maintained plans for various contingencies and emergency situations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Control Room Officer

First Coast Security
Chantilly, VA
08.2021 - 02.2022
  • Oversaw facility and system updates and enhancements to keep operations in line with current demands.
  • Assessed reliability of information through comparison with previously evaluated information.
  • Gathered and assessed real-time data to draft reports with recommended improvements.
  • Managed more than 30 personnel.
  • Evaluated information and intelligence, made estimates of situations and formulated plans of action.
  • Worked with team members and other personnel to coordinate and deploy personnel and resources.
  • Developed, strengthened and maintained plans for various contingencies and emergency situations.
  • Kept communication equipment functional and ready for any need.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Security Patrol Officer

First Coast Security
Chantilly, VA
07.2021 - 08.2021
  • Greeted customers professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Monitored employee activities, confirming compliance with security regulations.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Vendor Compliance Auditor

Capstone Logistics
Manassas, VA
03.2021 - 07.2021
  • Managed quality programs to reduce overdue compliance activities.
  • Performed over 300 compliance audits per month for Capstone Logistics LLC.
  • Prepared reports for templates and maintained compliance database.
  • Participated in various training and development programs.
  • Analyzed all audit results and resolved all compliance issues.
  • Completed audit papers by thoroughly documenting audit tests and findings.

Unarmed Security Officer

Securitas Security Services USA
Chantilly, VA
09.2020 - 03.2021
  • Directed guests around building and answered accessibility questions.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Responded quickly to medical emergency involving collapsed patron.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Education

No Degree - Criminal Justice

Radford University
Radford, VA

High School Diploma -

Osbourn High School
Manassas, VA
06.2018

Skills

  • Personnel Accountability
  • Reducing Costs
  • Timelines and Milestones
  • Compliance Requirements
  • Administration and Reporting
  • Professional Telephone Etiquette

Languages

Spanish
Native or Bilingual

Timeline

Campus Lead Supervisor

First Coast Security
07.2022 - Current

Control Room Officer / Part-Time Supervisor

First Coast Security
02.2022 - 07.2022

Control Room Officer

First Coast Security
08.2021 - 02.2022

Security Patrol Officer

First Coast Security
07.2021 - 08.2021

Vendor Compliance Auditor

Capstone Logistics
03.2021 - 07.2021

Unarmed Security Officer

Securitas Security Services USA
09.2020 - 03.2021

No Degree - Criminal Justice

Radford University

High School Diploma -

Osbourn High School

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Josue Rocha