Matthew Sassack
Cumming,GA
Summary
As Lead Supervisor of the delivery crew at RW, I assume responsibility for the management and maintenance of the warehouse/storage facility and customer inventory, create and oversee organized plans for home-delivery services, and operate as a liaison between customers and designers at the main location. RW is a local interior design firm, and our mission is to provide customers with high quality furniture and exceptional delivery services in order to create an experience that is personal and meaningful. Every RW delivery is performed with the utmost effort to provide customers with a personally tailored experience in order to create beautiful designs for their homes that they are able to cherish.
Overview
2
2
years of professional experience
Work History
Delivery Crew Lead Supervisor
RW Design And Exchange
11.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Maintain clean and well-organized work environments to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
- Monitored workflow to improve employee time management and increase productivity.
- Developed detailed plans based on broad guidance and direction.
Education
Associate of Arts - Business Administration
University of North Georgia
Cumming, GA05.2024
Skills
- Loss Prevention Strategies
- Driver Communications
- Personnel Accountability
- Professional Telephone Etiquette
- Operational Efficiency and Safety
- Consumer Protection
- Shrinkage Prevention
- Maintaining Clean Work Areas
- Damage Mitigation
- Directing Team Members
- Assessing Customer Needs
- Overseeing Transportation
Languages
Japanese
Elementary
Timeline
Delivery Crew Lead Supervisor
RW Design And Exchange
11.2021 - Current
Associate of Arts - Business Administration
University of North Georgia
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