Ovella House Nowell
Professional
Charlotte,NC
Summary
CAREER SUMMARY Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Stand Lead Supervisor
Levy Food Service
Charlotte, NC
08.2016 - Current
- Understands all menus, product offerings, packaging and pricing
- Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event
- Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
Customer Service, Billing Specialist
Spectrum Communication
Charlotte, NC
12.2020 - 12.2022
- Provide over-the-phone account and payment support services to residential customers
- Educate customers about service options and upselling to increase the value of their investment
- Understanding of Spectrum products and services, field questions, process orders, revise account records, apply payments and credits through CRM or Gateway platform
- Escalate calls to your support team via email, Skype or team chat
- AVAYA Software for log in / out
- Remote / Hybrid
Staff Assistant
Atrium Health
08.2001 - 10.2016
- Monitors schedule and works with the Nurse Managers and nurses to adjust staffing according to staffing needs on the floors on a daily basis
- Answered Multiple Phone Lines
- High traffic environment had to be able to concentrate with constant interruptions
- Greets and assists nurses, patients and visitors
- Acts with a sense of urgency when dealing with families and the Funeral Homes for Love One’s
- Input computer data entry required information
- Heavy workload with Word and Excel.
Education
Associate Degree - NC
Central Piedmont Community College
Charlotte, NC 08.1996 - 08.2001
Certificate - Occupational Skills Training
Goodwill
Charlotte, NC 08.2020 - 09.2020
Certificate - Basic of Coaching Weight Loss
Alison
Charlotte, NC 09.2023 - 09.2023
Certificate - ServSafe Alcohol
ServSafe National Restaurant Association
07.2023 - 07.2023
Skills
- Sales Activities
- Loss Prevention Strategies
- Productivity Logs
- Timelines and Milestones
- Customer Service
- Sales Strategies
- Coordinate Events
- Health and Safety Regulations
- POS Transactions
- Statistics
Timeline
Certificate - Basic of Coaching Weight Loss
Alison
09.2023 - 09.2023
Certificate - ServSafe Alcohol
ServSafe National Restaurant Association
07.2023 - 07.2023
Customer Service, Billing Specialist
Spectrum Communication
12.2020 - 12.2022
Certificate - Occupational Skills Training
Goodwill
08.2020 - 09.2020
Stand Lead Supervisor
Levy Food Service
08.2016 - Current
Staff Assistant
Atrium Health
08.2001 - 10.2016
Associate Degree - NC
Central Piedmont Community College
08.1996 - 08.2001
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