Josue Serrano
Hartford ,CT
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales at Denny's. Proven ability in cash handling and guest engagement, fostering client relationships that drive repeat business. Recognized for attention to detail and a positive attitude, consistently enhancing operational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Dennys
01.2019 - Current
- Developed and maintained relationships with clients to ensure satisfaction and repeat business.
- Utilized CRM software to track sales activities and manage client communications effectively.
- Collaborated with team members to strategize sales approaches for new product launches.
- Conducted market research to identify potential leads and customer needs.
Server
Dennys Corp
01.2015 - 01.2016
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere for patrons.
- Assisted in training new staff on menu offerings and restaurant procedures for efficient operations.
- Processed orders accurately using point-of-sale systems, enhancing order fulfillment speed.
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
Cook
Boriqua Market
01.2014 - 01.2015
- Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
- Assisted in inventory management, tracking ingredients, and ensuring stock levels met operational needs.
- Collaborated with team members to optimize workflow during peak service hours for improved efficiency.
Baker
Sol De Boriquen
01.2013 - 01.2014
- Operated baking equipment including ovens, mixers, and proofers to ensure optimal product quality.
- Maintained cleanliness and organization of workstations in compliance with health and safety standards.
- Assisted in inventory management by tracking ingredient levels and placing orders as needed.
Stocker
Family Dollar
01.2012 - 01.2013
- Assisted in inventory management, tracking stock levels and restocking as needed.
- Maintained cleanliness and safety standards throughout the store environment.
- Collaborated with team members to optimize product placement for enhanced sales.
Sales Agent
JMS Marketing
01.2012 - 01.2013
- Developed and maintained relationships with clients to ensure satisfaction and repeat business.
- Utilized CRM software to track sales activities and manage client communications effectively.
- Collaborated with team members to strategize sales approaches for new product launches.
- Conducted market research to identify potential leads and customer needs.
Education
High School Diploma - Diploma
Hartford Public High School
Hartford, CT01.2010
Skills
Cash handling
Certification
OSHA 10
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Dennys
01.2019 - Current
Server
Dennys Corp
01.2015 - 01.2016
Cook
Boriqua Market
01.2014 - 01.2015
Baker
Sol De Boriquen
01.2013 - 01.2014
Stocker
Family Dollar
01.2012 - 01.2013
Sales Agent
JMS Marketing
01.2012 - 01.2013
High School Diploma - Diploma
Hartford Public High School