Josue Soto
Brownsville,TX
Summary
Proven track record in enhancing customer satisfaction in varies roles including retention, sales, billing, technical support and in a managerial role. I’ve also worked in office as well as remote. Have successfully accomplished many goals throughout my work career with varies companies.
Overview
15
15
years of professional experience
Work History
Partner
HEB Grocery Store
Brownsville, TX
11.2023 - Current
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Developed and implemented strategies to enhance partner relations.
Assistant Manager
Little Caesars Pizza
Brownsville, TX
08.2020 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Agent
Sutherland Global Service
Brownsville, TX
01.2020 - 08.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Boilermaker
Turner Industries
Belle Chasse, LA
08.2018 - 04.2019
- Measured old structural parts or assemblies to determine dimensional requirements of replacements parts.
- Maintained compliance with all safety procedures from both client and employer.
- Tightened or replaced bolts and gaskets to repair leaks.
- Inspected equipment and structures to determine scope of work (SOW).
Retention Specialist
Time Warner Cable
Harlingen, TX
09.2013 - 07.2018
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Customer Service Representative
Convergys
Brownsville, TX
04.2009 - 07.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Simon Rivera High School
Brownsville, TX07.2007
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Partner
HEB Grocery Store
11.2023 - Current
Assistant Manager
Little Caesars Pizza
08.2020 - 11.2023
Sales Agent
Sutherland Global Service
01.2020 - 08.2020
Boilermaker
Turner Industries
08.2018 - 04.2019
Retention Specialist
Time Warner Cable
09.2013 - 07.2018
Customer Service Representative
Convergys
04.2009 - 07.2012
High School Diploma -
Simon Rivera High School