Josue Valles
Student
Glendale,AZ
Summary
Results-oriented professional with over 15 years of combined experience in customer service, military leadership, and telecommunications. Demonstrates exceptional communication skills and adept leadership abilities honed through extensive customer interactions and military service. Possesses a fearless spirit of adventure, evidenced by accomplishments in mastering aviation and skydiving. Additionally, brings 1 year of hands-on experience in working with Ethernet and coaxial cable, alongside expertise in configuring and managing Cisco routers and switches. Currently dedicated to expanding technical proficiency through pursuit of Cisco Network Administrator certification. Seeking opportunities to leverage diverse skills and experiences in a dynamic environment to drive organizational success.
Overview
24
24
years of professional experience
1
1
Language
Work History
Family Caregiver
Self Employed
06.2017 - Current
Customer Service Representative
Citibank
01.2016 - 01.2017
- Provided exceptional customer service to [number] of clients, resolving issues and inquiries efficiently
- Demonstrated strong communication skills in handling customer complaints and inquiries.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Information Management Specialist
DYNCORP International, U S ARMY BASE, LOGCAP IV
03.2012 - 10.2014
- Introduced new logistics procedure that significantly streamlined delivery of instructional materials, reducing time for staff to complete critical functions
- Instructed multicultural, cross-disciplinary staff on use and troubleshooting of logistics software and newly established logistics procedures
- Consulted with management by reviewing business requirements and providing status updates; configured software applications based on business needs
Training Coordinator
Department Of The Army
03.2010 - 03.2012
- Prepared and scheduled military staff for various training programs; coordinated with logistics teams to secure and distribute training resources
- Generated scheduling forecasts to facilitate accurate training program planning; entered and updated information in class-scheduling database
- Counseled soldiers on lifestyle reintegration and potential post-traumatic stress reactions and concerns
- Functioned as primary point of contact for Army Training Reservations and Resource System (ATRRS) in the Southern region
Army Leadership
United States Army
06.2000 - 01.2010
- Led a team of 32 soldiers in various military operations and exercises
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
Education
Associate of Applied Science - Network And Systems Administration
Glendale Community College
Glendale, AZ 05.2001 -
Skills
Customer Service
undefinedAviation Experience
- Completed training and obtained licenses to fly helicopters and single-engine airplanes., Aviation Safety Protocols and Procedures
- Regularly participated in skydiving activities, showcasing courage and adventurous spirit.
Telecommunications Experience
- Worked with Ethernet and coaxial cable, gaining practical experience in installation and maintenance.
- Configured and managed Cisco routers and switches to ensure smooth network operations.
Timeline
Family Caregiver
Self Employed
06.2017 - Current
Customer Service Representative
Citibank
01.2016 - 01.2017
Information Management Specialist
DYNCORP International, U S ARMY BASE, LOGCAP IV
03.2012 - 10.2014
Training Coordinator
Department Of The Army
03.2010 - 03.2012
Associate of Applied Science - Network And Systems Administration
Glendale Community College
05.2001 -
Army Leadership
United States Army
06.2000 - 01.2010