Josue Velasquez
Houston,TX
Summary
Experienced branch manager focused on meeting business goals and strengthening customer satisfaction. Grew annual revenue from $6 million to $18 million. Managed daily operations, team performance, and branch metrics to drive results.
Overview
14
14
years of professional experience
Work History
Branch Manager
Colony Hardware Corporation
Houston, Texas
06.2023 - Current
- Oversaw daily branch operations and ensured compliance with company policies.
- Led and motivated team members to reach full potential, contributing to branch profitability.
- Implemented customer service initiatives that elevated client satisfaction levels.
- Trained and mentored team members on company standards and procedures.
- Managed staff scheduling, hiring and training processes.
- Developed staff schedules and allocated resources for optimal performance.
- Implemented safety protocols to maintain a secure working environment.
- Facilitated communication between management and staff for improved workflows.
- Oversaw inventory management and coordinated supply chain processes.
Inside Sales Team Lead
Colony Hardware Corporation
Houston, Texas
01.2023 - 06.2023
- Led inside sales team to enhance customer engagement and service standards.
- Developed strategic sales plans to drive revenue growth and market penetration.
- Developed and implemented strategies to increase sales team performance.
- Trained and mentored new sales representatives on product knowledge and sales techniques.
- Managed customer accounts, ensuring timely follow-ups and satisfaction.
- Analyzed sales data to identify trends and inform decision-making processes.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Implemented processes that improved efficiency and accuracy within the sales department.
Operations Manager
Colony Hardware Corporation
Houston, Texas
04.2022 - 12.2022
- Managed daily operations to ensure efficient workflow and optimal resource use.
- Oversaw daily employee workflow to enhance productivity while maintaining quality standards.
- Supervised staff to uphold quality standards and ensure compliance with safety protocols.
- Trained new employees on operational steps and company policies.
- Completed routine inspections to support compliance with industry regulations and safety standards.
- Coordinated shipments to support on-time delivery of goods.
Warehouse Manager
United Tool & Fastener
Houston, TX
07.2017 - 04.2022
- Coordinated shift staff assignments and daily workload to optimize operations.
- Supported job planning for order pulling, receiving, cycle counting, and related tasks.
- Organized and updated bin locations to enhance inventory management efficiency.
- Streamlined communication with outside vendors to ensure timely deliveries.
- Planned transportation needs and coordinated vendor communication.
- Completed equipment quality checks.
- Performed building and grounds maintenance support.
Customer Service Representative/ Inside Sales
United Tool & Fastener
Houston, TX
07.2014 - 07.2017
- Acted as the primary contact for accounts, addressing inquiries and issues
- Recommended alternate products based on cost and availability to meet customer needs
- Processed customer orders to ensure timely fulfillment
- Manage multi line phone and incoming emails
Purchasing/ Inventory Control
United Tool & Fastener
Houston, TX
10.2013 - 07.2014
- Generated purchase orders to fulfill inventory needs based on reports
- Ran inventory/backorder reports to maintain stock levels
- Conducted regular inventory cycle counts to verify stock accuracy
- Create transfer orders for other branches
Warehouse Associate
United Tool & Fastener
Houston, TX
02.2013 - 10.2013
- Processed incoming merchandise shipments, maintaining accurate inventory records.
- Executed work and transfer orders, ensuring efficient inventory movement.
- Organized and stocked merchandise on shelves, enhancing store layout for improved accessibility.
Education
High School Diploma -
Reagan High School
Houston, TX06-2011
Some College (No Degree) -
University of Houston Downtown
Houston, TXSkills
- Operations management
- Inventory management
- Supply chain coordination
- Resource allocation
- Staff management
- Staff training and development
- Coaching
- Employee development
- Performance goals and metrics
- Customer service
- Effective communication
- Problem solving
- Time management
- Safety compliance
- Team building
- Microsoft Office proficiency
LANGUAGES
English (verbal and written), Spanish (verbal and written)
Timeline
Branch Manager
Colony Hardware Corporation
06.2023 - Current
Inside Sales Team Lead
Colony Hardware Corporation
01.2023 - 06.2023
Operations Manager
Colony Hardware Corporation
04.2022 - 12.2022
Warehouse Manager
United Tool & Fastener
07.2017 - 04.2022
Customer Service Representative/ Inside Sales
United Tool & Fastener
07.2014 - 07.2017
Purchasing/ Inventory Control
United Tool & Fastener
10.2013 - 07.2014
Warehouse Associate
United Tool & Fastener
02.2013 - 10.2013
High School Diploma -
Reagan High School
Some College (No Degree) -
University of Houston Downtown