Josue A. Santana
El Paso
Summary
Customer service professional with a strong background in hospitality and front-of-house operations, adept at delivering exceptional support and resolving customer concerns. Known for fostering collaboration and achieving high satisfaction rates, I am a reliable team player with effective problem-solving and communication skills. I excel at addressing client needs and maintaining high standards in a positive atmosphere.
Overview
5
5
years of professional experience
Work History
FOH Team Member
Chick-fil-A
08.2021 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Crew Team Member
McDonald's
10.2020 - 08.2021
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Took orders, prepared meals, and collected payments.
- Greeted customers at drive-thru and took food orders.
Team Associate
JCPenney
11.2019 - 03.2020
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Assisted customers in selecting merchandise best suited to needs.
- Created appealing displays for routine arrangements and special promotions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
BBA - Financial Analyst
The University of Texas At El Paso
El Paso, TX12-2025
Associate of Arts - Accounting, Business, And Economics
El Paso Community College
El Paso, TX05-2022
Skills
- Customer Service
- Problem Resolution
- Money handling skills
- Staff Training
- Patience and composure
- Customer Focus
Languages
Spanish
Native or Bilingual
Timeline
FOH Team Member
Chick-fil-A
08.2021 - Current
Crew Team Member
McDonald's
10.2020 - 08.2021
Team Associate
JCPenney
11.2019 - 03.2020
BBA - Financial Analyst
The University of Texas At El Paso
Associate of Arts - Accounting, Business, And Economics
El Paso Community College
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