Josue Santiago
Joliet,IL
Summary
Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual Sales goals. In Sales my main goal is to help a customer in any way possible to have them leave satisfied with their visit. Dependable Line Cook with expertise preparing High quality foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficiently able to multitask with talents in Saute cooking and kitchen prepping. Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Proven track record of success in delivering instruction and providing individualized support to students with diverse learning needs. Strong communication and interpersonal skills and dedicated to fostering positive learning environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
TruGreen Lawn Care
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Forklift Operator
Petco Distribution Center
10.2023 - 12.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Crew Leader
Pops Italian Beef
11.2022 - 04.2023
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Learning Ambassador
Amazon Fulfillment Center
09.2022 - 03.2023
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
- Designed and executed comprehensive lesson plans aligned with state standards and district objectives.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles and needs within the classroom.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Developed effective classroom management strategies that maintained an orderly yet nurturing environment conducive to learning at all times.
Account Executive Representative
Jonathan Wesley
05.2022 - 08.2022
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Attended networking events to build relationships and identify sales opportunities.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Gained understanding of goals, objectives and processes to meet client business needs.
Line Cook/Kitchen Prep Cook
Coopers Hawk Winery & Restaurants
12.2018 - 02.2020
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Handled portion control activities according to specified instructions provided by chef
- Collaborated with other line cooks to collect information about specific customer desires and dietary needs
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
recycler
Bob's Discount Furniture Warehouse
05.2018 - 07.2018
- Efficiently worked using heavy machinery such as compactors
- Always offered to work more than required hours to keep the production of furniture deliveries consistent.
Crew Leader
Nancy's Pizza
04.2017 - 05.2018
- Trained employees so that they were well-educated in time management and the proper ways to complete their job duties
- Maintained the job site on a daily basis and checked to see that all trash and refuse was removed
- Ensured that job tasks were completed to standards and in accordance with company guidelines
- Pitched in to help on the job site whenever the team was short-staffed or project deadlines were looming
- Provided outstanding customer service
- Delegated tasks as well as leading by example on a day to day basis.
Retail Sales Associate
Victor's Sportswear
06.2013 - 07.2015
- Cleaned and organized the store, including the checkout desk and displays
- Responded to customer concerns with friendly and knowledgeable service
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Followed merchandising guidelines to present visually appealing displays
- Operated a cash register for cash, check and credit card transactions
- Welcomed customers into the store and helped them locate items
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Education
High School Diploma -
Lincoln-Way Central
New Lenox, IL01.2017
Skills
- Strong verbal communication
- Team leadership
- Powerful negotiator
- Self-motivated
- Materials preparation
- Capable of heavy lifting
- Dependable and reliable
- Good communication skills
- Fast learner
- Complaint resolution
- Cooking
- Food preparation
- Supply management
- Efficient multitasking
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Forklift Operation
- Forklift Operator Certification
- Loading and unloading
- Shipping and receiving
- Warehouse Operations
- Warehouse Safety
- Material Handling
- Safety awareness
- Order Picking
- Order picking and processing
- Safe driver
- Palletizing
- Adaptive Learning
- Peer Mentoring
- Learning Styles
- Crew oversight
- Safety Guidelines
- Multitasking and Organization
- Crew Management
- Teamwork and Collaboration
- Crew Coordination
- Cleaning and organization
- Food handling
- Food Preparation
- Strong attention to safe food handling procedures
- Cooking techniques
- Hospitality and service industry background
Certification
OSHA certification, Food Handling
Timeline
Sales Representative
TruGreen Lawn Care
03.2024 - Current
Forklift Operator
Petco Distribution Center
10.2023 - 12.2023
Crew Leader
Pops Italian Beef
11.2022 - 04.2023
Learning Ambassador
Amazon Fulfillment Center
09.2022 - 03.2023
Account Executive Representative
Jonathan Wesley
05.2022 - 08.2022
Line Cook/Kitchen Prep Cook
Coopers Hawk Winery & Restaurants
12.2018 - 02.2020
recycler
Bob's Discount Furniture Warehouse
05.2018 - 07.2018
Crew Leader
Nancy's Pizza
04.2017 - 05.2018
Retail Sales Associate
Victor's Sportswear
06.2013 - 07.2015
High School Diploma -
Lincoln-Way Central