JOSUE A RIVERA MORALES
Summary
Dynamic professional with a strong background in customer service and leadership. Proven ability to enhance guest experiences through attentive service and effective communication. Skilled in multitasking and maintaining safety standards, consistently delivering high-quality results in fast-paced environments. Committed to fostering teamwork and ensuring operational excellence.
Overview
11
11
years of professional experience
Work History
Associate and Guest Shuttle Driver
Nemacolin Woodlands Resort
03.2023 - 09.2025
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Maintained a clean driving record, adhering to all safety regulations and company policies.
- Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
Houseman/Residential Advisor
Nemacolin Woodlands Resort
01.2018 - 03.2023
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Conducted regular safety inspections to ensure compliance with housing policies and regulations.
Line Cook/2nd Cook
South Seas Island Resort
05.2014 - 01.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Education
Associate Degree - Criminal Justice
Colegio Universitario Del Este
Cabo Rojo, PR09-2005
Skills
- Customer service
- Attention to detail
- Leadership qualities
- Customer interaction
- Workplace safety
- Courteous and professional
- Flexible schedule
- Oral communication
- Client engagement
- Customer service orientation
- Cross-functional teamwork
- Multitasking and organization
Timeline
Associate and Guest Shuttle Driver
Nemacolin Woodlands Resort
03.2023 - 09.2025
Houseman/Residential Advisor
Nemacolin Woodlands Resort
01.2018 - 03.2023
Line Cook/2nd Cook
South Seas Island Resort
05.2014 - 01.2018
Associate Degree - Criminal Justice
Colegio Universitario Del Este
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