Summary
Overview
Work History
Skills
Certification
Work Availability
Timeline
Generic

JOSUE V. REYNA

Claims Adjuster
San Antonio,Texas

Summary

Experienced Claims Adjuster seeks opportunity with an organization that needs a proven performer. Background includes 12+ years of complex claims handling and subrogation recoveries. Over 27 years of experience in Sales, Sales Team Management, and Customer Service. Extensive technical skills with a comprehensive knowledge of automotive parts and repair technology. Analyze vehicle damage, evaluate and negotiate prices for automobile parts. Maintains proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals. Tests pricing assumptions and the appropriate cost to determine values for new products. Excellent customer service skills – able to work effectively and efficiently with insurance companies, automotive repair technicians, auto body shops, face to face, and phone customer contact. Ability to communicate technical material effectively with professionals of various backgrounds. Goal oriented self-starter who can be counted on to attain and exceed desired results. Willingness to learn and apply technical aspects of financial services businesses outside of the automotive business

Overview

26
26
years of professional experience
3
3
Certifications
2
2
Language

Work History

Auto Field Adjuster

GEICO
San Antonio, TX
12.2016 - Current
  • Investigate, evaluate, negotiate and adjust auto claims presented by or against insured to confirm coverage, determine equitably settle/defend in compliance with all state regulatory requirements
  • Examine photographs and surveillance and any other documents relating to claims.
  • Issue payouts to insureds and claimants via face to face, phone call, virtually.
  • Visit customer locations, repair shops, dealerships, city impounds, and/or Salvage yards to evaluate damage and provided cost estimates for remediation. Support Auto Repair Express
  • Conduct day-to-day administrative tasks to maintain information files and process paperwork.
  • Write up estimates using CCC One estimating software
  • Manage rental vehicles and cycle times
  • Settle total loss claims, valuation disputes
  • Traveled and supported multiple Catastrophes events

Auto Adjuster

USAA
San Antonio, Tx
04.2012 - 11.2016
  • Investigated, evaluate negotiated and adjusted auto claims presented by or against insured to confirm coverage, determined legal liability and equitably settle/defend in compliance with all state regulatory requirements
  • Partnered with and/or direct vendors and internal business partners to facilitate claims resolution
  • Contributed to enterprise business goals through enterprise referrals and relationship building, exceeding performance metrics
  • Supported workload surges and/or Catastrophe operations as needed
  • Knowledge in initiating, evaluating, investigating, negotiating, adjusting, settling, and closing claims
  • Working knowledge of Subrogation recovery process, negotiating liability and damages with adverse carriers.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Created detailed assessments of damages to property and vehicles.
  • Kept current on insurance regulations, laws, policies and procedures.

Auto Parts Sales Representative

Benson Enterprises, IPAC
San Antonio, TX
08.2010 - 04.2012
  • Established and maintained excellent record of performance in handling inquiries from state wide commercial and local clients via call center, face to face, and e-mail
  • Used proprietary application for looking up parts, prices and make appropriate recommendations
  • Consistently exceed established sales goals.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Used customer insights to develop innovative sales strategies to increase sales.

Sales Representative

LKQ CORPORATION, AUTO
Seguin, TX
06.2004 - 08.2010
  • Established and maintained excellent record of performance in handling inquiries from state wide commercial and local clients via call center, face to face, and e-mail
  • Used proprietary application for looking up parts, prices and make appropriate recommendations
  • Evaluated vehicles to verify what could be salvaged and resold
  • Up-selling additional products based on customer needs, for example parts and warranties
  • Consistently exceeded established sales goals and earned 3 Million Dollar Sales Awards.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Generated new leads through networking and attending industry events.

Store Manager

Advance Auto Parts
San Antonio, TX
06.1997 - 06.2004
  • Promoted to leadership in 06/98 and progressed to Store Manager in 12/99 after establishing excellent record of performance as Assistant Manager.
  • Supervised up to 25 team members that included responsibilities of hiring, training, mentoring, payroll, performance management, sales, profit goals, scheduling, inventory controls, while maintaining a safe environment with clean appearance throughout the store.
  • Implemented business strategies, increasing revenue and effectively targeting new markets by contacting dealerships and auto shops.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Recognized for superior performance by winning Store Manager of the Year, 2002.

Skills

Computer skills includeundefined

Certification

I-CAR certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

I-CAR certified

01-2018

Auto Field Adjuster

GEICO
12.2016 - Current

Auto Adjuster

USAA
04.2012 - 11.2016

Adjuster License

01-2012

Auto Parts Sales Representative

Benson Enterprises, IPAC
08.2010 - 04.2012

Sales Representative

LKQ CORPORATION, AUTO
06.2004 - 08.2010

Store Manager

Advance Auto Parts
06.1997 - 06.2004

ASE Certified Parts Specialist

01-1997
JOSUE V. REYNAClaims Adjuster