JORGE FRANCO
Albuquerque,NM
Summary
Professional with strong background in automotive claims and damage assessment. Skilled in investigating, evaluating, and negotiating settlements, ensuring accurate and fair resolutions. Known for effective teamwork, adaptability, and achieving results under changing conditions. Proficient in communication, problem-solving, and customer service, consistently delivering high standards and reliable outcomes.
Overview
16
16
years of professional experience
Work History
Auto Field Adjuster
AllState
12.2022 - Current
- Part of the Advisory committee for 2024/2025 where we discussed ways to increase productivity among other related operations
- CSL back up while he was out of office
- Helped trained new hire for the New Mexico market by sharing ways to increase production and trained her on all of Allstate's computer programs
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Examined claims forms and other records to determine insurance coverage.
- Documented all findings in concise reports.
- Negotiated with claimants and insureds to settle claims.
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout the claims process.
- Issued payouts to claimants.
Service advisor
Caliber Collision
01.2020 - 12.2022
- managed a team of 4 techs and one painter
- made sure techs were busy and moving production along
- Write estimates and follow repair process through the shop
- Ordering parts using OPS trax and phone calls
- Communicate with customer and insurance partners
- Follow DRP guidelines for various insurance companies
- Assist with production management
Paint Technician
Kaehr Coatings
05.2015 - 01.2020
- Reviewed painting projects to verify highest quality and adherence to organization's strict guidelines
- Maintained thorough inventory of paint equipment and supplies by checking product levels daily
- Read and review drawings and customer purchase orders to ensure correct process
Body Shop Manager
Quality First Auto Body
01.2013 - 05.2015
- Greeted customers in friendly, professional manner, taking time to answer questions
- Extensive knowledge on all areas of vehicle repair
- Very strong computer skills
- Excellent communication and presentation skills
- Create supplements
- Invoice processing
- Ordering parts
- Bilingual (english and Spanish)
- Communicated effectively with insurance companies, documenting in detail each process of repair
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery
- Wrote complete and accurate estimates for labor and parts
Parts Manager
Henson And Sons Escondido Auto Body Shop
02.2009 - 01.2013
- Organized and updated schedules to optimize coverage for expected customer demands
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins
- Received, examined and reshelved returned parts
Education
High School Diploma -
Orange Glen High School
Escondido, CA05.2007
Skills
- Damage assessment
- Automotive repair
- Policy interpretation
- Risk assessment
- Fraud detection
- Claims handling
- Teamwork and collaboration
- Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Auto Field Adjuster
AllState
12.2022 - Current
Service advisor
Caliber Collision
01.2020 - 12.2022
Paint Technician
Kaehr Coatings
05.2015 - 01.2020
Body Shop Manager
Quality First Auto Body
01.2013 - 05.2015
Parts Manager
Henson And Sons Escondido Auto Body Shop
02.2009 - 01.2013
High School Diploma -
Orange Glen High School
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