Pierre L. Chatman
Manvel,Texas
Summary
Results-oriented Claims Adjuster bringing hands-on military experience and exceptional leadership and communication skills. Background includes catastrophe hail and flood deployments, along with desk and field duties in auto and property claims process.
Overview
17
17
years of professional experience
Work History
Auto Field / Desk Adjuster
Pilot Catastrophe
Irving, TX
09.2016 - Current
- Maintaining a full desk pending along with continual attorney and adverse carrier correspondence and requests, along with compliance with state statutes
- Precise while conducting recorded liability and injury statements during calls including; interviewing all parties involved, collecting and evaluating speed impact, and also securing information
- Knowledgeable of analyzing coverage, determining liability, compensability, and extent of damages pertaining to Auto damage
- Focused on maintaining accurate records and handling administrative responsibilities associated with processing and payment of claims, while updating status notes, and documents results of contacts
- Precise individual with evaluating claims for potential fraud and total loss.
- Answered customer questions regarding deductibles.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Verified insurance claims and determined fair amount for settlement.
- Examined claims forms and other records to determine insurance coverage.
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Helped customers obtain alternate transportation via rental car services.
- Used CCC One, Audatex and Mitchell estimating software to calculate damages and claim values.
- Negotiated completed damage estimates and repair costs.
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
Property Desk Adjuster
Pilot Catastrophe Services
Irving, TX
09.2016 - Current
- Investigated flood, hail and wind claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Prepared summaries of damage, payments and policy coverage.
- Reported to management on customer problems, field conditions, safety issues and policy problems.
Instructor/Trainer
1st Source Adjuster School
Houston, TX
07.2017 - Current
- Mentored new auto adjusters, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Assessed student needs to develop effective training plans.
- Recorded and edited videos for use in later courses or by remote learners.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ07.2015
Skills
- Policy investigations
- Personal, casualty and property loss
- Insurance regulations knowledge
- Claims handling
- Hail and wind damage specialist
- Microsoft Office Suite
- Negotiation and mediation skills
- Damage assessment
- Customer Experience
- Coverage determination
- Estimating Software
- Settlement Negotiation
Accomplishments
- TX - Texas All Lines Adjuster License
- MN – Minnesota
- OR - Oregon
- State Farm Auto/Fire/Property
- All State Hail/Flood
- Esurance Flood/Hail
- AMFAM Property Certified
Timeline
Instructor/Trainer
1st Source Adjuster School
07.2017 - Current
Property Desk Adjuster
Pilot Catastrophe Services
09.2016 - Current
Auto Field / Desk Adjuster
Pilot Catastrophe
09.2016 - Current
Bachelor of Science - Management
University of Phoenix
Similar Profiles
Charles FlemingCharles Fleming
Property Claims Inside Adjuster at Pilot CatastropheProperty Claims Inside Adjuster at Pilot Catastrophe
Gwendolyn "Rochelle" HardyGwendolyn "Rochelle" Hardy
Property Claims Adjuster - Field, Desk & Virtual at Pilot Catastrophe ServicesProperty Claims Adjuster - Field, Desk & Virtual at Pilot Catastrophe Services
Carletta SankCarletta Sank
Independent Insurance Adjuster at Pilot Catastrophe ServicesIndependent Insurance Adjuster at Pilot Catastrophe Services
Sherry McKernSherry McKern
Independent Adjuster/Adjuster Assistant at Pilot CatastropheIndependent Adjuster/Adjuster Assistant at Pilot Catastrophe
Ivy HeardIvy Heard
Pharmacy Technician at H-E-B PharmacyPharmacy Technician at H-E-B Pharmacy