Jotavia Millerden
Atlanta
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
13
13
years of professional experience
Work History
Service Manager
Cintas
06.2019 - Current
- Maintained Ultraclean accounts contributing to a $13K+ route
- Supported plant and route operations during staffing shortages
- Resolved customer inquiries efficiently, enhancing overall service quality.
- Developed strong customer relationships through effective communication and personalized service.
- Conducted product demonstrations to educate clients on offerings and benefits.
- Developed and maintained client relationships to ensure satisfaction and retention.
- Trained junior staff on best practices for customer service excellence.
Escrow Coordinator
OSC Breckenridge
01.2019 - 09.2021
- Analyzed escrow billing files to ensure accuracy and compliance
- Responded to escrow inquiries from clients and financial institutions
- Researched returned escrow checks and coordinated resolutions
- Processed escrow payments, cancellations, ACH, and overnight payments
- Coordinated escrow transactions, ensuring compliance with regulatory requirements and timelines.
- Managed communication between buyers, sellers, and lenders to facilitate smooth processes.
- Prepared and reviewed closing documents for accuracy and completeness.
Area Supervisor
Newk’s Eatery
02.2018 - 05.2019
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new supervisors on best practices and operational efficiency.
- Developed training programs focused on safety protocols and operational excellence for staff education.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Analyzed operational data to identify trends, leading to informed decision-making strategies.
- Conducted regular performance evaluations, providing constructive feedback to team members.
General Manager
Wendy’s (PAP Enterprise)
01.2013 - 01.2019
- Recruited, hired, trained, and developed staff to maintain strong performance standards
- Directed daily operations, ensuring high-quality food service and customer satisfaction.
- Ensured compliance with food safety and operational standards through audits and inspections
- Implemented cost-control measures, optimizing budget allocation across multiple departments.
- Enhanced team performance through targeted training programs and ongoing mentorship initiatives.
- Developed strategic partnerships with local suppliers to improve product quality and reduce costs.
- Controlled labor and food costs to meet profitability and performance goals
Education
BBA - Business Administration And Management
University of West Florida
Pensacola, FL01.2012
Skills
- Escrow Analysis
- ACH Processing
- Account Reconciliation
- Positive attitude
- Confidential Information Handling
- Multitasking and organization
- Team collaboration and leadership
- Office administration
- Problem-solving
- Employee training and development
- Critical thinking
- Professional Communication
Timeline
Service Manager
Cintas
06.2019 - Current
Escrow Coordinator
OSC Breckenridge
01.2019 - 09.2021
Area Supervisor
Newk’s Eatery
02.2018 - 05.2019
General Manager
Wendy’s (PAP Enterprise)
01.2013 - 01.2019
BBA - Business Administration And Management
University of West Florida