PHILLIP LOPEZ
Yakima,WA
Summary
Highly-motivated Loan Servicer with 5+ years experience. Focused on Construction and Commercial servicing for majority of time and with desire to take on new challenges. Strong worth ethic, adaptability and exceptional learning and listening skills. Adept at working effectively and quickly mastering new skills. Great at customer service, multitasking and time management abilities. Devoted to giving every member a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Loan Servicer
Solarity Credit Union
Yakima, WA
06.2018 - Current
- Recently focused on organizing the commercial loan servicing position to better assist our MBS team for better member experience
- Assist accounting with AP and small GL reconciliation
- Ensure individual loans comply with investor guidelines
- Handling members and colleagues’ requests in a timely manner
- Manage the UCC portfolio to validate all UCC filings have been done properly
- Create policies and procedures for certain tasks for better cross training and back up jobs
- Take the Construction Loan Servicer to whole new height when first brough on at SCU
- Process partial releases for member properties they want to split or sell off.
Loan Consultant
Lendmark Financial Services LLC
Union Gap, WA
12.2014 - 06.2018
- Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets
- Identified problem areas within the loan portfolio, analyzed risks and suggested appropriate solutions
- Recommended loan approvals and denials based on customer loan application reviews
- Maintained friendly and professional client interactions at all times
- In First year exceeded branches Ancillary Sales from $19k the previous year to $95k in my first year by my self
- Underwrite and conduct new clients loan applications Make collection calls and Business development calls daily
- Go out on business development weekly to bring in new clients to the branch
- Forecast and relay current numbers and what we are pacing for the month to my co-workers
Education
High School Diploma -
West Valley High School
01.2009
Some College (No Degree) - Criminal Justice
Columbia Basin College
Skills
- Skilled problem solver
- Active listening skills
- Motivated and great team player
- Challenge seeker
- Accounts Payable and GL reconciliation experience
- Credit File Updating
- Credit History Review
- Process Improvement
- Decision-Making
- Complex Problem Solving
- Customer Service
- Data Entry
- Loan File Maintenance
- Loan Boarding
- Escrow Analysis
- Investor sells skills
- Commercial Servicing skills
Timeline
Loan Servicer
Solarity Credit Union
06.2018 - Current
Loan Consultant
Lendmark Financial Services LLC
12.2014 - 06.2018
Some College (No Degree) - Criminal Justice
Columbia Basin College
High School Diploma -
West Valley High School