Joulie Sylvain
Project Manager
Miramar,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Revenue Cycle Business Analyst
Jackson Health System
12.2022 - 04.2023
- Developed and enforced new claims processing policies that reduced process turnaround time by 35%, significantly enhancing overall service delivery and boosting staff productivity.
- Created dashboards to monitor and track key performance indicators.
- Identified patterns and trends in large data sets and provided actionable insights.
- Led a cross-functional team in deploying a new electronic health record (EHR) system, which improved data accuracy, streamlined billing processes, and ensured seamless integration with payer systems.
- Generated ad-hoc reports to evaluate specific business requirements.
Business Analyst Project Manager
Team Health
11.2021 - 11.2022
- Integrated a comprehensive service ticket system throughout the project lifecycle, resulting in a 50% reduction in problem resolution time and significantly enhancing the team's agility in addressing operational issues.
- Directed a team of software developers and analysts to develop and implement solutions that improved system functionality by 40%, leading to increased user satisfaction and operational efficiency.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed and implemented project plans and budgets to ensure successful execution.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Integration Project Manager
MEDNAX
11.2020 - 11.2021
- Coordinated cross-functional teams to ensure seamless data migration during a complex revenue cycle system integration, effectively minimizing disruptions and ensuring a smooth transition across all departments.
- Developed and executed comprehensive project plans, including robust risk management strategies, which led to zero critical issues during the go-live phase and ensured project stability.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to 6 managers on project budget, progress, and technical problems.
Project Manager
Vitas Healthcare
01.2015 - 01.2020
- Led the end-to-end lifecycle management of a revenue cycle software upgrade for major payers, including BCBS, Cigna, Aetna, and United, managing vendor integration to ensure seamless interoperability.
- Oversaw all phases from initial requirements gathering to post-implementation support, achieving a 25% reduction in claim rework.
- Orchestrated the enhancement of clean claim rates across multiple payer platforms, collaborating with external vendors and client teams to drive a $6M revenue increase by improving payment accuracy and timeliness.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Reported regularly to managers on project budget, progress, and technical problems.
- Planned, designed, and scheduled phases for large projects.
Senior Patient Account Analyst
Memorial Healthcare System
01.2010 - 01.2014
- Led a project team to achieve a 70% reduction in outstanding invoices by implementing an automated follow-up system for denials and incorrect payments, significantly optimizing the revenue cycle management process and improving overall cash flow.
- Managed cross-departmental IT initiatives that streamlined communication channels and automated billing workflows, collaborating closely with vendors and client teams, leading to a 30% reduction in errors and a substantial increase in revenue cycle efficiency.
- Prepared reports detailing billing actions, flags and other key information.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Electronically submitted bills according to compliance guidelines.
- Performed internal audits and wrote reports based on outcomes.
- Verified accuracy of accounts payable payments, resulting.
Education
Master's of Science in Information System - Information System - Business Cybersecurity
Florida International University
Miami, United States10.2024
Master's of Science Health Informatics and Analytics -
Florida International University
Miami, United States12.2018
Bachelor of Arts - Healthcare Information Management
Saint Thomas University
Opa-locka, FL12.2014
Skills
- Revenue Cycle Management (RCM)
- Vendor Integration
- Claims Administration
- Data Analytics
- Project Management (Agile & Waterfall)
- JIRA
- ServiceNow
- Microsoft Office (Excel, PowerPoint, Word, Access and Outcome)
- Problem Solving
- Operations Analysis
- Business process improvement
- Root Cause Analysis
- Mergers and acquisitions knowledge
- Software Development Lifecycle
- Client Relations
Certification
- Project Management Professional (PMP), 2025-01-01
- Certified Lean Sigma Black Belt, 2024-08-01
- Certified Business Office Manager, 2019-02-01
- Project Management Essentials Certified, 2019-08-01
Timeline
Senior Revenue Cycle Business Analyst
Jackson Health System
12.2022 - 04.2023
Business Analyst Project Manager
Team Health
11.2021 - 11.2022
Integration Project Manager
MEDNAX
11.2020 - 11.2021
Project Manager
Vitas Healthcare
01.2015 - 01.2020
Senior Patient Account Analyst
Memorial Healthcare System
01.2010 - 01.2014
- Project Management Professional (PMP), 2025-01-01
- Certified Lean Sigma Black Belt, 2024-08-01
- Certified Business Office Manager, 2019-02-01
- Project Management Essentials Certified, 2019-08-01
Master's of Science in Information System - Information System - Business Cybersecurity
Florida International University
Master's of Science Health Informatics and Analytics -
Florida International University
Bachelor of Arts - Healthcare Information Management
Saint Thomas University
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